Housing Data Co-ordinator

2 weeks ago


Penn Buckinghamshire, United Kingdom Paradigm Housing Full time

Due to growth in at Paradigm, we have Do you know what excellent customer service looks like?
Do you have a passion for helping others, fantastic listening skills, and bucketloads of empathy? Are you a critical thinker and problem solver, able to provide creative resolutions in a fast-paced environment?
If this sounds like you, come and work for Paradigm Housing Group with our Customer Resolutions Team. We view complaints as a gift and use customer insight to identify service failures, put things right and drive improvement.
You will assess each complaint and allocate it accordingly. You will manage and resolve low-level dissatisfaction and informal complaints while delivering an efficient administration service to the team, managing inbound calls and the mailbox.
You will work within a wonderful team, have the opportunity for career advancement and build strong relationships with colleagues and customers.
The role is full-time, working 37 hours per week, Monday to Friday between 9 am and 5:30 pm. Ability to effectively communicate and negotiate with residents, partners, landlords and contractors, especially in difficult situations.
Ability to investigate complaints through interrogation of our corporate systems and through your problem-solving skills, identify resolutions for customers.
A positive influence on your immediate team, colleagues and stakeholders you work with.
Ability to analyse and interpret data findings clearly and provide reports.
Strong IT skills including Word, Excel, Power-Point, and Outlook.
Hours: Full Time/Perm (37 hours per week)
Hybrid Working: Two days in the office per week, three days working from home.
30 pm Monday –Thursday, 9.Thank you for your interest in Paradigm Housing Group thus far.



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