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MI Analyst

4 months ago

Crawley West Sussex, United Kingdom Peoples Partnership Full time

About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: As an MI Analyst you will be providing relevant MI to support the operations function by analysing data and trends to assist in making teams more efficient with day to day activities.

  • Produce daily, weekly and monthly MI reports within Microsoft Excel and PowerPoint programs.
  • Use multiple system databases to capture MI across all departments within Operations.
  • Work with team leaders to get stats on team members and report back on the department’s workloads, looking at incoming work, completed work and SLA’s.
  • Analyse reasons for customer contact using information received from customer surveys, phone calls and emails.
  • Help to improve the systems databases by working with IT departments to ensure the data being captured is accurate and reflective of the workloads being received.
What we’re looking for:
  • Strong attention to detail, analytical and technical mind-set
  • Ability to work with and across other business units
  • Good communication, interpersonal and presentation skills
  • Ability to meet deadlines within tight timelines
  • Knowledge of using Microsoft Excel to an intermediate level
What you can expect from us:
  • Generous pension contributions with an employer contribution of up to 14%
  • Real living wage
  • 25 days starting annual leave allowance (rising with service) plus your birthday off
  • Onsite Parking (in Crawley offices)
  • Income protection, critical illness cover & death in service insurance
  • Work from abroad policy for all levels
  • Employee healthcare
  • Parental and adoption leave
  • Learning & development opportunities, paid for professional qualifications and study support
  • Travel season ticket loans
  • Subsidised restaurant in our Crawley office
  • Volunteering days and charity payroll giving
  • Onsite gym
  • Ride-to-Work scheme
  • Social clubs and events
Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you