Customer Training Support Advisor

5 days ago

Gateshead Tyne and Wear, United Kingdom Instapro Group Full time

Our network has 150,000+ skilled pros in 50+ service categories
~150,000,000+ projects brought to Angi (and counting)


Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

We’re looking for a customer service advisor to join our Customer Operations Team in Gateshead. Our customer service advisors are on the front line at Instapro (Angi), making sure all users have a good experience using our platform. We help people resolve their issues, turning unhappy users into advocates and encouraging repeat use of our service.

As a customer service advisor at Instapro (Angi), you will be providing exceptional customer service and support to all of our users - whether that’s helping a homeowner to post their job on the website, helping a tradesperson to get the most out of using our platform or providing advice and support to all users if something hasn’t gone to plan. Supporting customers through outbound calling as they post their job on the website to help them to find the best tradesperson for their needs
Offering guidance and support to new and established tradespeople, helping them to get the most from being a member of Instapro
Retaining great tradespeople by thinking creatively and offering them exceptional support when they get in touch
Handling complaints that often involve customers from both sides of our marketplace, giving users advice and support to guide them to a positive outcome
You have 1-3 years of experience in a customer service environment.
You enjoy talking to people, take pride in writing a great email, and know how to adapt your tone to suit each enquiry.
You enjoy a varied role, you’re flexible and able to quickly adapt as required by the needs of the business and our customers.
You use your empathetic approach and enhanced complaint handling skills to help your customers to find a positive solution.
In return, we offer a range of fantastic benefits to ensure you feel valued and supported.

Work-Life Balance: Monday to Friday daytime hours—no evenings, no weekends Plus, benefit from a hybrid/remote work environment that lets you work from the comfort of your home, giving you the flexibility to manage your schedule and responsibilities with ease. (Tuesdays and Wednesdays in the office)
~ Generous Hybrid & Commuting Allowance to help with transport costs.
~33 Days Paid Holiday (including bank holidays) + an annual bonus leave day on your 5th, 8th, 10th, 15th, and 20th work anniversaries (up to 5 bonus days)
~5% Employer Pension Contribution to help secure your future
~ Comprehensive Private Medical Insurance with AXA, for your health and peace of mind
~ Routine Health Treatments Cash Plan to cover dental, optical, and other health-related costs
~ Enhanced Parental Leave for when it’s time to grow your family
~ Training & Development Support to help you grow your skills and career
~ Competitive salary approximately £25,500

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