Head of Amazon Client Success
8 hours ago
Patrick Murray and 3Search are working with a pioneering ecommerce and digital retail solutions provider to appoint an exceptional Head of Amazon Client Success . Location & Working Model: Hybrid – 1-2 day per week in London HQ - expectation to travel to meet clients and industry events.
Strategic leadership across Amazon and multi-marketplace ecommerce
A period of expansion and rising demand for sophisticated digital retail solutions has opened up a senior opportunity within my client’s organisation. As brands increasingly merge retail, advertising, and digital strategy, the business is strengthening its client leadership team to support continued global growth and innovation.
Our client is a forward-thinking technology and services company transforming how brands scale on Amazon and wider ecommerce platforms. They combine award-nominated proprietary technology with hands-on marketplace expertise, partnering with both globally recognised brands and ambitious challengers. In a progressive, entrepreneurial environment where innovation thrives, the Head of Amazon Client Success will influence strategic direction, elevate client performance, and shape the future of digital commerce.
The Head of Amazon Client Success will lead key client relationships across Amazon and related marketplaces, ensuring consistent excellence across retail, media, and data-led strategy. The Head of Amazon Client Success will design growth plans, guide senior stakeholders, and act as a trusted strategic adviser capable of turning complex ecommerce opportunities into actionable commercial outcomes. The Head of Amazon Client Success will also champion internal best practice, mentor teams, collaborate across functions, and represent the organisation as a marketplace authority.
The Head of Amazon Client Success will…
Champion client adoption of technology, insights platforms, and performance-driven services.
Shape multi-channel strategies that enhance marketplace performance and unify retail and paid media efforts.
The Head of Amazon Client Success will bring:
A strong track record in ecommerce account leadership with deep marketplace expertise.
A strategic, solutions-led approach with confidence influencing at executive level.
This role suits candidates from an Amazon agency background or those from brand-side roles with significant experience partnering closely with agencies.
The Head of Amazon Client Success will enjoy:
~ Hybrid working with 1-2 day per week in London HQ
~ Competitive £75–85k salary and reward structure
~25 days holiday plus company pension plan
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