Senior Client Servicing Administrator

4 weeks ago

Royston Hertfordshire, United Kingdom Get Staffed Online Recruitment Full time €21,255

Customer Service Administrator
Contract:
Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.Our client is committed to provide occupational health and wellbeing solutions for employers across the UK.
As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information, ensuring full customer satisfaction, and providing support and comprehensive product / service information to customers.
Working onsite as part of the team providing the occupational health service within their clients' premise and work to promote a culture of customer satisfaction by delivering timely and accurate responses to their customer's needs.
Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data.
Trained and provided with the tools and technology to respond to their customer's needs, their Client Service Advisors can enjoy working on a variety of tasks throughout the working day with excellent service to their onsite client as the goal.
Listening and connecting with both their customers and their internal departments to address customer's needs, their teams are problem solvers, who constantly strive to improve the customer experience.
Supporting the onsite operational and clinical teams to ensure delivery of services within contractual agreements.
Previous customer service skills and experience.
Proficient use of Microsoft Office and IT Solutions.
Providing services to meet quality assurance targets.
Maintaining accurate customer service record.
Ability to drive own personal performance and development.
Understand the priorities of the organisation and translate them into service priorities.
Able to work alone or as a team.
Interested in this Customer Service Administrator opportunity? Click apply and you will be redirected to their recruitment system/website to complete your application.

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