2nd Line Support Engineer

4 days ago

Milton Keynes Buckinghamshire, United Kingdom Crimson Full time

2nd Line Support Engineer – Milton Keynes 5 Days per week onsite - £35,000 - £38,000 per annum 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: • Strong 2nd Line support experience • Conduct administration tasks for server operating systems. • Collaborate with RDS, Citrix, and Hyper-V technologies. • Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. • Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. • Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. • Administer backup technologies and antivirus/security software. • Execute cable patching and utilize remote access tools. • Leverage ITSM tools for streamlined service delivery. • Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. • Possess outstanding customer service and communication aptitudes. • Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers Crimson is acting as an employment agency regarding this vacancy

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