Desktop Support Engineer

4 weeks ago


United Kingdom Empiric Full time

Desktop Support Engineer - Active SC Clearance - Long Term You will resolve incidents for users, maintain Windows 10 devices, and ensure smooth operation of hardware, software, networks, printers, VPNs, mobile devices and meeting room technology. Key responsibilities Troubleshoot and resolve issues with Windows 10, applications, networks, VPNs, printers, mobile devices and Microsoft Managed Desktop environments Manage incident queues, monitor requests via phone, email and Microsoft Teams, and document tickets accurately Respond promptly to reactive and proactive incidents, including VIP user support Build and deploy workstations using approved images, handle device moves, deliveries, collections and retirement Provide Tech-Bar walk-up support and conference room setup Perform Active Directory account management, password resets, group changes and antivirus administration Manage hardware assets, printer consumables, cloud printing and conference room AV equipment Essential requirements Active SC clearance (used in the last 12 months with at least 3 months remaining before lapse) Full UK driving licence Proven experience troubleshooting Windows 10 in a Microsoft Managed Desktop environment Strong customer-facing communication skills with the ability to multitask under pressure Desirable skills Knowledge of Intune administration and Azure AD joiner/leaver processes Experience with Microsoft Teams administration, SharePoint and Office apps (L1 support) Familiarity with Starlink satellite devices, iOS configuration and cloud printing Understanding of ITIL processes and conference room AV equipment



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