Contact Centre Team Lead
3 weeks ago
Location: Bristol (Hyrbid)We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .We give you a world of potentialWe’re looking for an energetic, dynamic people leader to join the team. You will lead a team of highly motivated customer service professionals, striving to develop and empower them to deliver world class customer service while balancing client service demands.You will be at the forefront of this growing team where you will be supporting multiple regions and representing our Centre of Excellence.As part of the Contact Centre Leadership team, you will play an integral part in enhancing our customer service offering across all our communication channels.We’re looking for someone who can grow, develop, and shape the team you’re working with; a person who will take the opportunity to make a real difference within the business.A role you will loveYou will take responsibility for your team’s contribution towards the success of the Contact Centre’s operational and service delivery goals, delivering excellent customer service whilst achieving client service level criteria, management, and development of your team members, ensuring high quality assurance scoring and compliance with regulatory requirements.Other key responsibilities include:Actively manage, coach, and provide development plans for all team members, resolving performance issues promptly and provide motivation that encourages all team members to deliver to their full potentialEnsure our ‘Being Purple’ framework is in use as a development and motivational toolAssist the contact centre with handling escalations where necessaryIdentify developing trends to improve efficiency and serviceNo weekends We’re offering Monday – Friday, 35 hours per week, working 5PM – 1AM (UK time)What will you bring to the role?As with any role we want to find the right person and make sure you know everything you need to know before applying So, here are some of the key aspects of the role and what we need from you.We are looking for a people focussed individual; a leader who is constantly looking to improve the customer experience for callers, whilst balancing business needs and requirements.A strong understanding of an Operations/Contact Centre environment is very important, along with strong leadership experience to manage a multi-skilled high-volume Customer Service Team.You will be able and efficient in prioritising workloads, have meticulous attention to detail and be able to prioritise work based on urgency and using sound business rationale.You should be able to identify trends and areas for improvement in both process and people, and seek to drive through change where necessary, utilising excellent verbal and written communication skills to do so.You’ll also need:Flexibility, adaptability to manage under pressureChange ManagementCustomer focused, with a desire to deliver customer service excellence at all timesEffective Communication SkillsDecision MakingPlanning and organising skillsAttention to detailRewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.#LI-Hybrid
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Contact Centre Team Lead
2 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid) Make sure to apply with all the requested information, as laid out in the job overview below. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our...
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Contact Centre Team Lead
1 week ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid) Make sure to apply with all the requested information, as laid out in the job overview below. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our...
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Contact Centre Team Lead
4 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid) We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working . We give you a world of potential We’re looking for an...
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Contact Centre Team Lead
4 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid)We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .We give you a world of potentialWe’re looking for an energetic,...
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Contact Centre Team Lead
3 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid)Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of two days a week in the office, giving you the option to work remotely for some of your working week....
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Contact Centre Team Lead
2 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid)Make sure to apply with all the requested information, as laid out in the job overview below.We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our...
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Contact Centre Team Lead
2 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid)Make sure to apply with all the requested information, as laid out in the job overview below.We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our...
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Contact Centre Team Lead
4 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid)Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of two days a week in the office, giving you the option to work remotely for some of your working week....
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Contact Centre Team Lead
2 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid) We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working . We give you a world of potential We’re looking for an energetic,...
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Contact Centre Team Lead
2 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid)Make sure to apply with all the requested information, as laid out in the job overview below.We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our...
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Contact Centre Team Lead
2 weeks ago
Bristol, United Kingdom Computershare Full timeLocation: Bristol (Hyrbid)Make sure to apply with all the requested information, as laid out in the job overview below.We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires a minimum of three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our...
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Contact Centre Lead
3 days ago
Bristol, United Kingdom Unite Students Full time**Contact Centre Supervisor** **Location: Bristol - South Quay House** **Salary**:£27,305 per annum, plus bonus and benefits **Hours**:37.63 hours per week, working 4 shifts on 4 shifts off, 10.75 hrs per day. The shifts will fall between Monday to Sunday and will include night and day shifts **The Role** Our Contact Centre is a vital part of central...
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Contact Centre Team Leader
2 weeks ago
Bristol, United Kingdom Pear Tree Recruitment Limited Full timeContact Centre Team Leader Bristol-based (some hybrid working) £32,000 per annum plus bonus Do you have contact centre leadership experience? My client, a market leader in their field, is recruiting for experienced contact centre Team Leaders to join their busy customer service operation. This is a great opportunity to step into an incredible...
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Team Leader
2 weeks ago
Bristol, United Kingdom Bank of Ireland Full time**What is the opportunity?**: Our contact centre in Bristol contains a vibrant Sales and Customer service team. This role is a phenomenal opportunity to enable colleagues to thrive and lead the day to day needs of a team of mortgage specialists. We are offering a hybrid working model for this vacancy with your primary office location as Bristol to which...
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Contact Centre Team Manager
2 weeks ago
Bristol, United Kingdom RAC Motoring Services Full timeAbout The Role While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Do you know how to manage and lead a successful team of colleagues to meet and exceed targets? You could be the next Team Manager to join us at RAC! As a Renewals and Retention Team...
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Contact Centre Team Leader
3 days ago
Bristol, United Kingdom Serco Full timeContact Centre Team Leader Office Based, 5 days in Bristol Office Full Time, Permanent, £,-£, plus Benefits .5 hours worked on a range of shift patters covering 8am-8pm Monday- Friday and every other Saturday covering 9am-5pm. Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the...
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Contact Centre Team Manager
2 weeks ago
Bristol, United Kingdom RAC Motoring Services Full timeAbout The RoleDo you know how to manage and lead a successful team of colleagues to meet and exceed targets? You could be the next Team Manager to join us at RAC! As a Renewals and Retention Team Manager operating in our onsite contact centre, you'll lead a team of multi skilled specialists across inbound and outbound channels to help our 2 million members...
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Contact Centre Team Manager
2 weeks ago
Bristol, United Kingdom RAC Motoring Services Full timeAbout The RoleDo you know how to manage and lead a successful team of colleagues to meet and exceed targets? You could be the next Team Manager to join us at RAC! As a Renewals and Retention Team Manager operating in our onsite contact centre, you'll lead a team of multi skilled specialists across inbound and outbound channels to help our 2 million members...
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Contact Centre Team Manager
2 weeks ago
Bristol, United Kingdom CCA Recruitment Group Full time €37,000Role: Contact Centre Legal Team Manager Location: Bristol (Office based with hybrid working post-probation) Full Time Permanent Monday-Friday (Apply online only) CCA Recruitment Group are delighted to be partnered with a market leading brand who are recruiting a new Contact Centre Legal Team Manager role, to be based at their state-of-the-art offices in...
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Contact Centre Team Manager
2 weeks ago
Bristol, United Kingdom CCA Recruitment Group Full time €37,000Role: Contact Centre Legal Team Manager Location: Bristol (Office based with hybrid working post-probation) Full Time Permanent Monday-Friday (Apply online only) CCA Recruitment Group are delighted to be partnered with a market leading brand who are recruiting a new Contact Centre Legal Team Manager role, to be based at their state-of-the-art offices in...
