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Head of Risk Technology
3 months ago
Company Description McDonald’s has run its business in the UK since 1974 and celebrates its 50 th anniversary this year. The business currently operates over 1,450 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 177,000 people.
McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.
McDonald’s buys ingredients from over 23,000 British and Irish farmers and spends over £1.1 billion annually on its food and packaging requirements. McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever
We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.
Company Vision and Culture…
Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Ireland's best-loved restaurant company. McDonald’s is defined by its culture. Our culture motivates and inspires us to attract and retain great talent, creating a positive, energising, exceptional working environment for us all.
They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Community: We are good neighbours
This new role will join the Senior Leadership Team of the Technology & Change Function to lead across the risk, cyber security and control pillars. The role will act as a strategic leader as part of Running Great Restaurant Technology (RGRT), responsible for:
Management of a broad range of technical and process security controls whilst leading a programme of continuous improvement in response to changing security threats and risk
Overseeing our control and engagement processes with all technology vendors, driving contractual, process and performance improvement
A highly visible role across the UK&I business which will be expected to interact with a broad range of functional leadership and Franchisees, whilst actively contributing to leadership initiatives, plans and roadmaps.
Provide senior leadership within the RGRT and broader Technology & Change teams to foster a high-performing culture aligned with the company values
Accountable for the development and maintenance of a business-aligned Information and Cyber Security strategy and operating model
Accountable for the management of the Technology risk profile on behalf of the UK&I business, working closely with the UK&I legal leadership team.
Responsible for technology GDPR compliance and escalation, in conjunction with the UK&I legal team
Develop closer collaboration with other lead McDonald’s markets as well as our global risk function to embed policies and frameworks within the scope of role.
Build strong franchisee relationships, particularly with those in the Technology Committee community.
Develop and lead an effective, high-performance Risk and Control team, retaining and attracting key talent to ensure continuous improvement in staff competencies, skills, and knowledge.
Provide ongoing coaching and mentoring to all team members, ensuring that the team have strong development plans as well as career progression and succession plans.
Transform relationships, contracts, and ongoing governance (data, supplier and cyber) to adopt models with greater outcomes for our restaurants and Franchisees.
Accountable for a 24/7 Cyber Ops capability (Offshore) and maturing the capability.
Budget responsibility for cyber and data TFA accounts, as well as G&A compliance as required.
Accountable for SoX and PCI DSS Audit compliance for the UK&I market, delivering on agreed actions in conjunction with GTRM.
Ensure a robust contracts framework is in place for all suppliers that ensures a reduced risk profile for McDs.
Establish a greater understanding of the Control and Risk practice across the UK&I business by building enhanced relationships across all functions at a Grade 1 & 2 level. Project sponsor to all key cyber, data, and risk-based projects.
Maintain full compliance to all PMO processes and governance for all project related work.
Represent McDonald’s UK&I on national and international external consortium groups and boards and engage effectively in appropriate external networks to stay close to local legislation and ensure that McDonald’s are well positioned to anticipate, meet and respond to new Risk and Security challenges and threats.
Support the Director of Technology on developing forward plans, strategies, and roadmaps.
The Head of Technology Risk, Cyber and Control will operate within the Running Great Restaurant Technology (RGRT) Leadership team, whilst also sitting on the broader Senior Leadership Team for Technology and Change.
The role will report to the Director of Technology in the Running Great Restaurant Technology Team (RGRT) and will have close working relationships with all functional Department Heads; Global & Segment Risk, Cyber and Vendor management teams; as well as critical engagement with account management teams across all key IT partners, in particular Tier 1 suppliers. Extensive experience working in senior technology roles
A track record in directing and managing innovative change and continuous improvement, ensuring excellent organisational performance and outcomes across a complex portfolio of responsibilities
An excellent understanding of best practice within Information Security and risk management including standards such as ISO/IEC 27001, Cyber Essentials and CObIT
An excellent understanding of legislation and regulations that impact information Security E.g. GDPR, Data Protection Act (2018), Freedom of Information Act, PCIDSS
Experience in negotiating large commercial contracts and tenders and be familiar with related legal constructs (desirable, not mandatory)
The role holder will have senior Technology leadership experience with a broad remit.
The ability to build highly effective relationships with account executives of technology suppliers and various other stakeholders including McDonald’s Franchisees.
We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.
We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.
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