Current jobs related to Level 3 / Escalation Engineer - London - Lakeside Software

  • Escalator Engineer

    2 months ago

    London, Greater London, United Kingdom KONE Full time

    At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. Through more effective People Flow , we make people's journeys safe, convenient...

  • Level 3 Nursery Practitioner

    3 months ago

    London, United Kingdom 3 Butterflies Nursery Full time

    At 3 Butterflies Nursery we seek to create a home-from-home feel. You can expect a fun and vibrant nursery where children learn politeness and respect for one another, an environment that encourages independence and self-autonomy and where children feel free to navigate themselves in their space. As a new setting we are currently looking for an...

  • Apprentice Escalator Engineer-London

    3 months ago

    London, United Kingdom Schindler Group Full time

    We are hiring for Apprentice Lift Engineers for our next generation. A full-time apprenticeship with Schindler involves experience rotations across our business following a 42 month structured programme, on: Service and Maintenance, New Installations, Modernisation, Repairs and Escalators. This will allow our apprentices to develop a full range of skills in...

  • Escalator Tester Adjuster

    3 months ago

    London, United Kingdom Transport for London Full time

    **Organisation** - STATIONS MAINTENANCE AND RENEWALS **Job** - Escalators **Position Type** - Full Time **Escalator Tester Adjuster** **Salary - £65,000.00 - £ 75,000.00** **Location - Frank Pick House & other LU location** **Grade - Q2** **Contract Type - Permanent LU** **Overview of project/role** - The Escalator Tester Adjuster is to provide...

  • Experience Level 3 Nursery Practitioner

    3 months ago

    London, United Kingdom 3 Butterflies Nursery Full time

    At 3 Butterflies Nursery we seek to create a home-from-home feel. You can expect a fun and vibrant nursery where children learn politeness and respect for one another, an environment that encourages independence and self-autonomy and where children feel free to navigate themselves in their space. As a new setting we are currently looking for an...

  • Service Engineer

    2 weeks ago

    London, Greater London, United Kingdom Engiinia Ltd Full time

    Are you a skilled professional seeking a stable and secure night shift role in a dynamic and fast-paced environment? Engiinia Ltd is looking for a dedicated Escalator Night Shift Static Site Service Engineer to join their team on a shopping centre contract in the West London area.Key Responsibilities:Perform regular inspections, servicing, and preventative...

  • Lift and Escalator Engineering Apprentice

    4 weeks ago

    London, Greater London, United Kingdom KONE Full time

    Train'd Up, a leading national provider of apprenticeship training, is collaborating with KONE UK to recruit enthusiastic individuals for the role of Apprentice Lift and Escalator Engineers. KONE is committed to ensuring that apprentices receive comprehensive on-the-job training by offering all necessary facilities, resources, and opportunities to develop...

  • Lift and Escalator Engineering Apprentice

    4 weeks ago

    London, Greater London, United Kingdom KONE Full time

    Train'd Up, a national provider of apprenticeship training, is collaborating with KONE UK to recruit aspiring Apprentice Lift and Escalator Engineers. This opportunity is designed for individuals eager to start their careers in the engineering sector. KONE is committed to ensuring that apprentices receive comprehensive, hands-on training. They provide all...

  • Heathrow Escalator Engineer Days

    4 months ago

    London, United Kingdom KONE Full time

    Heathrow 4 on 4 off 12 hour shifts At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.  Through more effective People Flow®, we make...

  • Escalator Maintenance Technician

    2 weeks ago

    London, Greater London, United Kingdom Engiinia Ltd Full time

    Are you a skilled engineer looking for a stable night shift role in a dynamic team? One of our key clients is seeking a dedicated Escalator Night Shift Static Site Service Engineer to join their team on a shopping centre contract in the West London area. In this role, you will be responsible for maintaining and servicing escalators to ensure their safe and...

  • Service Technician- Escalators

    3 months ago

    London, United Kingdom Schindler Group Full time

    We are currently recruiting for a Service Technician-Escalators on Day Shifts to join our Team based in Northfleet working on a 4 on, 4 off basis. They will carry out planned preventative maintenance regimes as determined by the contract terms to on portfolio lift/escalator equipment and be responsible for completion of Schindler safety inspections and...

  • Service Technician

    5 days ago

    London, Greater London, United Kingdom Schindler Group Full time

    Service Technician - Escalator SpecialistWe are seeking a skilled Service Technician - Escalator Specialist to join our team at Schindler Group. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our lift and escalator equipment.Key Responsibilities:Carry out routine servicing and maintenance of lift and...

  • Service Technician

    5 days ago

    London, Greater London, United Kingdom Schindler Group Full time

    Service Technician - Escalator SpecialistWe are seeking a skilled Service Technician - Escalator Specialist to join our team at Schindler Group. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our lift and escalator equipment.Key Responsibilities:Carry out routine servicing and maintenance of lift and...

  • Service Technician

    3 weeks ago

    London, Greater London, United Kingdom Schindler Group Full time

    Job Summary:We are seeking a highly skilled Service Technician - Escalators Specialist to join our team at Schindler Group. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our lift and escalator equipment.Key Responsibilities:Carry out routine servicing and maintenance of lift and escalator equipment,...

  • Escalator Maintenance Specialist

    6 hours ago

    London, Greater London, United Kingdom OKB KONE plc Full time

    Heathrow Escalator Team MemberWe are seeking an experienced Escalator Engineer to join our Heathrow team. As a key member of our team, you will be responsible for the service and maintenance of escalators, ensuring they are safe and efficient for our customers.Key Responsibilities:Carry out routine maintenance and repairs on escalatorsRespond to call-outs...

  • Escalator Maintenance Specialist

    4 hours ago

    London, Greater London, United Kingdom OKB KONE plc Full time

    Heathrow Escalator Team MemberWe are seeking an experienced Escalator Engineer to join our Heathrow team. As a key member of our team, you will be responsible for the service and maintenance of escalators, ensuring they are safe and efficient for our customers.Key Responsibilities:Carry out routine maintenance and repairs on escalatorsRespond to call-outs...

  • Escalator Maintenance Specialist

    2 days ago

    London, Greater London, United Kingdom OKB KONE plc Full time

    Heathrow Escalator Team MemberWe are seeking an experienced Escalator Engineer to join our Heathrow team. As a key member of our team, you will be responsible for the service and maintenance of escalators, ensuring they are safe and functioning correctly.Key Responsibilities:Carry out routine maintenance and repairs on escalatorsRespond to call-outs and...

  • Escalator Maintenance Specialist

    2 days ago

    London, Greater London, United Kingdom OKB KONE plc Full time

    Heathrow Escalator Team MemberWe are seeking an experienced Escalator Engineer to join our Heathrow team. As a key member of our team, you will be responsible for the service and maintenance of escalators, ensuring they are safe and functioning correctly.Key Responsibilities:Carry out routine maintenance and repairs on escalatorsRespond to call-outs and...

  • Escalator Maintenance Specialist

    5 days ago

    London, Greater London, United Kingdom OKB KONE plc Full time

    Heathrow Escalator Team MemberWe are seeking an experienced Escalator Engineer to join our Heathrow team. As a key member of our team, you will be responsible for the service and maintenance of escalators, ensuring they are safe and functioning correctly.Key Responsibilities:Carry out routine maintenance and repairs on escalatorsRespond to call-outs and...

  • Escalator Maintenance Specialist

    5 days ago

    London, Greater London, United Kingdom OKB KONE plc Full time

    Heathrow Escalator Team MemberWe are seeking an experienced Escalator Engineer to join our Heathrow team. As a key member of our team, you will be responsible for the service and maintenance of escalators, ensuring they are safe and functioning correctly.Key Responsibilities:Carry out routine maintenance and repairs on escalatorsRespond to call-outs and...

Level 3 / Escalation Engineer

4 months ago

London, United Kingdom Lakeside Software Full time

The Role

As a Level 3 / Escalation Engineer on our Engineering team, you will support our award-winning enterprise monitoring platform, SysTrack . This role requires a broad technical background with strong triage and troubleshooting skills , experienced in manage diverse cases for enterprise customers . You will be responsible for managing critical escalation s by identifying and troubleshooting complex problems in partnership with our Technical Services, Product and Engineering teams globally . This role requires cleverness, creativity, and familiarity with C++, C#, and SQL.

What You'll Do

The core functions of this role include:

  • Providing expert-level support for SysTrack by triaging and troubleshooting highly critical escalations
  • Managing and resolving a variety of cases for enterprise customers, ensuring timely and effective solutions
  • Identifying, recording, documenting, and thoroughly tracking cases and bugs to ensure accurate reporting and resolution
  • Developing and implementing test applications to aid in the debugging and troubleshooting of software
  • Debugging others’ code to identify and resolve potential issues, ensuring optimal performance and functionality
  • Identifying root causes of issues and implementing long-term solutions to prevent recurrence
  • Collaborating cross functionally with our Technical Services, Product, and Engineering teams globally
  • Actively managing assigned caseloads, ensuring timely and efficient resolution of issues
  • Maintaining thorough documentation of cases and resolutions for knowledge sharing and continuous improvement

What You'll Bring to the Team

The key requirements for this role include:

  • Proven experience in a Level 3 or Escalation Engineer role, preferably within enterprise software
  • Bachelor's degree in Computer Software/Engineering or equivalent
  • Strong proficiency in multiple technologies, including experience with one or more of the following technologies: C#, C++, JavaScript, SQL, SQLServer, and/or IIS
  • SQL Server DBA Experience (a plus)
  • Programming experience or QA/Technical Support related experience (desirable)
  • Experience working with Zendesk and/or Jira (preferred)
  • Demonstrated experience in live debugging code to diagnose and resolve issues in real-time
  • Excellent problem-solving and analytical skills with the ability to handle complex issues
  • Customer-facing with exceptional communication and interpersonal skills for working with a diverse range of technical and non-technical professionals
  • Ability to consistently deliver to deadlines while prioritising competing demands for work
  • A keen interest in the technology and a drive to develop yourself both in technical knowledge and its application to meet customer requirements
  • Ability to work independently and as part of a small, fast-moving, high-performing team

Additional Details

  • Hybrid with a preference for at least 1 day per week in our London office. The frequency at which the hire will be required to come onsite is based on their proximity to the office

*Please note that we are not partnering with staffing agencies on this search 

#LI-Hybrid #LI-LP1

#J-18808-Ljbffr