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Showroom Manager
4 weeks ago
* Be a motivating presence in the store, encouraging your team to meet objectives and sales targets
* Constantly be looking for ways to improve the showroom, developing both your own and the team’s awareness of changes in the industry and local market conditions
* Ensure all customers are welcomed and greeted by the showroom team and their requirements are identified, and recommendations provided.
* Maximise salesfloor and telephone sales through the monitoring of the up-selling and cross-selling techniques of colleagues.
* Plan and produce staff rotas ensuring exceptional customer service and wage cost efficiency is maintained
* Organise and deliver the ongoing training of the showroom team to develop a high performing team of experts
* Manage the performance of showroom colleagues using company procedures, processes and tools including regular performance development reviews and one to one meetings
* Manage the ongoing showroom communication ensuring colleagues are aware of current and planned activity, new or amended procedures and newly launched products
* Participate in effective communications across the network of nationwide showrooms and Head Office to encourage best practise and promote idea sharing
* Manage the stockroom to shopfloor replenishment process to ensure accuracy
* Ensure stockroom procedures are adhered to and housekeeping standards are maintained
* Ensure cashing-up and banking systems are in accordance with policies and procedure and all sales transactions are completed accurately by the team
* Effectively manage the customer queries and complaints process aiming for first time resolution
* Manage the showroom salesfloor and off-salesfloor checklist process effectively ensuring showroom standards always meet the set standards criteria
* Ensure product layouts, merchandising guidelines and promotions are executed accurately and in a timely manner *What skills are required?*
* Previous retail management experience in a fast-paced environment (ideally in the mobility retail sector, but not essential)
* The ability to meet sales targets through proven relationship selling techniques, excellent customer service skills and through the setting and monitoring of KPIs and objectives
* The ability to lead, manage and motivate a team
* Good communication skills with the ability to liaise effectively with customers, colleagues, and external business partners
* Experience in the effective management of the compliance of company procedures and systems relating to stock control and sales transactions
* The ability to demonstrate excellent Retail standards throughout the salesfloor including layout, product display and POS/graphics
* Proficient in the use of Microsoft Office particularly in Outlook, Word & Excel
* GCSE English & Maths at Grade C/4 as a minimum *What do CareCo offer you?*
* £27,000 basic salary plus on-target earnings (OTE including salary ranging up to £34k)
* Full-time hours – 40-hours a week over a 5-day working week that includes weekend work and may include bank holiday work
* 32-days annual leave (includes bank holidays) with extra days holiday for long-standing employees
* Employee assistance programme – 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
* Access to our exclusive staff benefits platform
* Pay-day breakfast allowance and fresh fruit allowance every Wednesday
* Free on-site parking and free yearly flu jabs
* 25% discount on our products Job Types: Full-time, Permanent Pay: From £27,000.00 per year Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Store discount
Schedule:
* 8 hour shift
* Weekend availability
Supplemental pay types:
* Bonus scheme
* Commission pay Experience:
* Retail management: 2 years (preferred) Work Location: In person Reference ID: Showroom Manager - Stevenage
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