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Community Lead

4 months ago

Wimbledon Greater London, United Kingdom HFH Healthcare Full time

IT Lead
Wimbledon Head Office "office based"
5 Mon - Fri (Full time) 9am to 5pm
Contract type:
Permanent
You will be managing the IT and telephony infrastructure of a busy head office based in Wimbledon and the second office in Basingstoke, whilst also supporting remote technology used by our Nurses and Carers working in the community.
We are a people orientated business so someone with great intra-personal skills who can positively support our Nurses and Carers with technology issues whilst they continue to deliver good quality care.

You will have working experience of a similar role coupled with a methodical and structured approach to the work, as well as an intertest in developing internal process and procedures in all aspects of IT.
Managing one IT Support Administrator.
To support the Senior Leadership Team by aligning the IT infrastructure to achieve current and future business requirements
To analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs
Build relationships across the business by providing IT support, including but not limited to network administration and onboarding of new employees
Take ownership of business continuity and disaster recovery plan for IT
Ensure security of data, network access and backup systems
Ownership of the IT budget for OPEX and CAPEX. Assess vendors and develop test strategies for new hardware and software
Manage one IT Support Administrator by providing ongoing coaching and development
Lead IT projects, including the design and deployment of new IT systems and services
Perform ongoing support and maintenance of all hardware, software, and network components
Liaise with and manage IT third party suppliers as required
Provide IT support for company projects when needed alongside hands on support
Ensure smooth implementation of policies related to network security, disaster recovery, and IT infrastructure
Relevant qualification/certification in Information Technology
Displaying composure, patience, and excellent customer service skills, with the capability to provide immediate solutions
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Firm grasp on IT infrastructure and operations best practices
Familiarity with our software platforms but not limited to Microsoft 365, Okta, BT Cloud, Microsoft Intune, Microsoft Azure, SharePoint, Operating systems, WordPress CMS and SOTI.
Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
Car driver preferred
At HFH Healthcare, our mission is to be the most trusted and highly regarded provider of nurse-led specialist complex healthcare for adults and children in and around London.

We are a fast-growing independent organisation, delivering high-quality, individually tailored, and flexible care through teams of highly trained specialist nurses or nurse-led carers.
We provide care and rehabilitation for a wide variety of care needs, disabilities, and long-term conditions to highly dependent clients in the comfort and security of their own homes, throughout London and the Home Counties.

Working in partnership with the NHS continuing healthcare and private teams, our enhanced level of specialist clinical support enables individual clients to remain in their home even when the level of healthcare required is highly complex.
Competitive salary
Pension scheme

~ Free highquality induction and mandatory training
~ Free confidential wellbeing and support telephone line
~25 days annual leave + swap traditional UK bank holidays to support "your" cultural days
~ An extra day off to celebrate your birthday
~ Ongoing support from our friendly and approachable management team

- "Cycle to Work" scheme
~ All business travel covered using an Oyster Card or the use of a pool car.