Administrative assistant, assistant planning
2 days ago
We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
Hybrid working options.
Enhanced Maternity leave. 24/7 free and confidential employee assistance service.
Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
Life Insurance (4 x annual salary)
Pension matching scheme (up to 5% of salary)
Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
SMS are looking for an experienced Operations Support Assistant to support our engineering resource in the fitting of assets. The successful applicant will support engineers in a specified geographical region and will maintain communications with engineers to ensure a quality service.
This role is offered on a 40 hour contract, Monday to Friday, and hybrid working is available (2 days in office 3 days at home on average).
Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI’s.
Ensuring effective communication via phone and email with engineers, management and suppliers.
Effectively dealing with any queries, handling, and resolving customer complaints.
Planning allocation of the installations with engineers.
Monitoring live tracker to ensure engineers are on target with daily schedule.
Managing job status via online system.
Managing on the day emergency call outs and priority work within SLA’s.
GCSE qualifications or equivalent in English and Maths.
Computer Literate, I.T skills, experience with excel/word/ CRM.
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