Senior Service Delivery Manager

4 weeks ago


Birmingham, United Kingdom Hexis Talent Ltd Full time

Job Title: Service Delivery Manager
Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a Service Delivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service.
The Service Delivery Manager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service to our valued customers.
Utilise Power BI reports for standards management.
Optimise overtime and adherence to start times.
Address customer inquiries and investigate missed collections promptly.
Log and resolve customer complaints using CRM.
Arrange site surveys for accidents or near misses.
Ensure drivers perform pre and post-shift vehicle checks.
Manage customer billing for extra waste collection.
Keep the Depot Customer Hotlist updated and communicate service issues.
Strong leadership and customer service skills.
Extensive knowledge of the waste industry.
Proficiency in Microsoft applications.
Valid driving license.
Tenacious, resilient, and flexible.
Join us in our mission to deliver exceptional service and sustainability.



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