International Business Director

This job is with Yugo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Area Manager - London
Working Period: Full time / 8 months' Fixed-term contract
Reports to: Regional Manager
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Our Area Managers are responsible for and accountable for a geographically dispersed group of spaces within our portfolio. This position has both an operational and strategic focus, with the Area Manager leading and supporting our City and Residence Managers to drive forward positive and memorable experiences for our students, as well as setting the future direction for the area. The Area Manager will report directly to the Regional Manager who will drive the region's overall strategic agenda.
Working closely with City and Residence Managers, the Area Manager will ensure their assigned portfolio is safe and secure with residences that meet the established operational, financial and business-related targets. They will take overall responsibility for multiple assets in championing and executing strategies relating to property management operations, implementing agreed policies, and procedures and practices, whilst also actively driving improvement and operational excellence. The outcome of this will be the delivery of best in-class experience to our students to live their best lives and exceptional sales and financial performance for our clients.
This role is a key Management position within the Region and is critical in supporting the Regional Manager to achieve targeted KPI's. Asset Management
Manage and monitor appropriate health and safety compliance across the area, promoting a risk-free environment; Oversee and support regulatory and compliance issues and manage the financial performance ofall spaces in the area.
Work with wider operations team to drive consistent performance across the portfolio.
Take a commercial approach to managing the residences whilst actively seeking ways to maximise revenue, including summer occupancy and alternative use strategy, and to identify ways to drive greater efficiency and reduce the cost per bed.
regularly monitor performance and act where necessary.
Where necessary approve invoices from vendors, contractors and service providers for payment, escalating any issues to the finance team as appropriate.
Maintain and develop relationships with key players at the local universities, education organizations and any other key stakeholders to build stronger referral networks and potentially secure future business as well as empowering your reports to build relationships in this way.
Work alongside the Revenue Performance team to develop and execute strategies to enhance sales opportunities and performance within the area, ensuring that all properties have an occupancy level in line with the business plan
Key Performance Indicators - Revenue
Inspire the teams to initiate and lead on resident involvement and social events
Be proactive in striving for continuous improvement to our service offering, ensuring positive feedback from out residents, strong social media presence, and minimal complaints
To be both part of the Senior Operations team and a support to local residence-based teams.
Line manage and act as a coach to the City and Residence Managers within the area, including conducting regular one-to-one's, appraisals, creating development plans and any other forms of people management that are required.
Liaise with student groups and University partners to drive the business forward and manage and maintain productive ongoing relationships.
Work closely with any support function as required to drive collaborative working, operational performance and to maximise revenue.
Build strong relationships with key support functions including Sales, Marketing, Data and Analytics, Systems, Finance and People and Culture.
Key Performance Indicators - People
Participation rate goal in annual engagement survey
Survey Engagement score from annual survey
Performance Reviews Completion - annually as per target
There may be occasional weekend and evening work, particularly during the busy summer months.
Articulates and reinforce our brand story, values and behaviors with your teams. With great skills in both written and oral English.
Interpersonal skills - Gives timely feedback and provides coaching to the teams to help them develop and grow to their maximum potential. Administrative Skills - Computer literate with strong application of Microsoft programs Outlook, Excel, Word and PowerPoint.
Relevant experience managing teams (e.g. hospitality, residence-based, student accommodation)
Proven financial responsibility including managing forecasts, budgets and P&Ls
Experience of delivering projects on time and to a high standard.
Resilience and adaptability, as well as a great cultural diversity awareness.
Qualification and/or willingness to undertake training in Carbon Literacy
Relevant business or Hospitality degree
Competency in other languages
Experience of working with diversity and in different markets