Contract Analysts
5 days ago
Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)
Contract: 12 months
Hours: Monday – Friday 37.We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the role, you will be working to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules. They will also handle escalations for complex complaints and serve as a subject matter expert in designated products.
Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.
Communicate and cooperate with customers and distributors involved in the reported complaints
Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
Supports more complex complaints that are escalated
Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. Medical Info, Regulatory, PV
Support management with any projects / process improvement initiatives
Where applicable, translate vigilance reports into local language for submission to MOH
Must be able to communicate clearly in a variety of languages including English, German and Spanish
Experience in a Quality environment or customer service support role, preferably in a healthcare setting
High quality customer service skills
Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
Computer skills and ability to navigate through software systems
-
CRM Business Analyst
2 months ago
Buckinghamshire, United Kingdom JSS Transform Full timeCRM Business Analyst - Contract12 Month rolling contract (3 year programme)Hybrid role (3 days in the office)Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to...
-
CRM Business Analyst
2 months ago
Buckinghamshire, United Kingdom JSS Transform Full timeCRM Business Analyst - Contract12 Month rolling contract (3 year programme)Hybrid role (3 days in the office)Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to...
-
CRM Business Analyst
1 month ago
Buckinghamshire, United Kingdom JSS Transform Full timeCRM Business Analyst - Contract12 Month rolling contract (3 year programme)Hybrid role (3 days in the office)Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to...
-
CRM Business Analyst
2 months ago
Buckinghamshire, United Kingdom JSS Transform Full timeCRM Business Analyst - Contract12 Month rolling contract (3 year programme)Hybrid role (3 days in the office)Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to...
-
CRM Business Analyst
1 month ago
Buckinghamshire, United Kingdom JSS Transform Full timeJob Description CRM Business Analyst - Contract 12 Month rolling contract (3 year programme) Hybrid role (3 days in the office) Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial...
-
CRM Business Analyst
2 months ago
Buckinghamshire, UK, South East England, United Kingdom JSS Transform Full timeCRM Business Analyst - Contract12 Month rolling contract (3 year programme)Hybrid role (3 days in the office)Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to...
-
Complaint Intake Analyst
5 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full time €12,000 - €28,000Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As...
-
Complaint Intake Analyst
5 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full time €12,000 - €28,000Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As...
-
Complaints Analyst
3 weeks ago
Marlow, United Kingdom CV-Library Full timeCarbon60 are looking for German and/or Spanish speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies! Contract specifics: Pay rate: up to £15ph (Inside IR35, PAYE) Duration: 12 months (potential of extension) Location: Marlow, Buckinghamshire 3 days a week in the office. Job Title:...
-
Target Operating Model Analyst
1 week ago
Buckinghamshire, United Kingdom Tria Full timeTarget Operating Model Analyst Contract - Outside IR35 £550 - £700 P/D Hybrid - 2/3 days a week required on-site (Buckinghamshire) An exciting opportunity has arisen for a TOM Analyst to join a transformation programme, supporting the development and implementation of a new operating model to unify two businesses into a global structure. This role will...
-
Complaint Intake Analyst
2 days ago
Marlow, United Kingdom Srg Full timeJob Description Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in...
-
Strategic Procurement Analyst
3 weeks ago
Marlow, United Kingdom Kyowa Kirin International Plc Full timeAbout Kyowa Kirin InternationalAt Kyowa Kirin International, our purpose is to make a difference in people's lives. We strive to embed care into everything we do to deliver life-changing solutions sooner.Job PurposeThe Procurement team plays a critical role in leveraging value and spend with suppliers, ensuring regulatory compliance, and supporting business...
-
Senior Financial Analyst
6 months ago
Buckinghamshire, United Kingdom Spin Master Ltd Full timeJob Description : What will you work on? Reporting to the Finance Controller, the Senior Finance Analyst will assist the Spin Master Accounting team in ensuring that accounting and reporting is accurate and timely for Spin Master Toys entities in Europe, including Spin Master International BV, Spin Master Toys UK Ltd, Rubiks Brand Ltd, Spin Master...
-
Buckinghamshire, United Kingdom Practicus Full timeOften as a contract business systems analyst, you get drafted in for a few months to handle a specific set of tasks and so (especially these days) it’s rare to make the end-to-end journey through a major CRM implementation. Well, this is one of those rare opportunities.Not only is this a fantastic programme of work to be part of, it’s a really exciting...
-
Buckinghamshire, United Kingdom Practicus Full timeOften as a contract business systems analyst, you get drafted in for a few months to handle a specific set of tasks and so (especially these days) it’s rare to make the end-to-end journey through a major CRM implementation. Well, this is one of those rare opportunities.Not only is this a fantastic programme of work to be part of, it’s a really exciting...
-
Buckinghamshire, United Kingdom Practicus Full timeOften as a contract business systems analyst, you get drafted in for a few months to handle a specific set of tasks and so (especially these days) it’s rare to make the end-to-end journey through a major CRM implementation. Well, this is one of those rare opportunities.Not only is this a fantastic programme of work to be part of, it’s a really exciting...
-
Buckinghamshire, United Kingdom Practicus Full timeOften as a contract business systems analyst, you get drafted in for a few months to handle a specific set of tasks and so (especially these days) it’s rare to make the end-to-end journey through a major CRM implementation. Well, this is one of those rare opportunities.Not only is this a fantastic programme of work to be part of, it’s a really exciting...
-
Buckinghamshire, United Kingdom Practicus Full timeJob Description Often as a contract business systems analyst , you get drafted in for a few months to handle a specific set of tasks and so (especially these days) it’s rare to make the end-to-end journey through a major CRM implementation. Well, this is one of those rare opportunities . Not only is this a fantastic programme of work to be part of, it’s...
-
Complaint Intake Analyst
4 weeks ago
Marlow, United Kingdom CV-Library Full timeJob Title: Complaint Intake Analyst - Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday - Friday 5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of...
-
Complaint Intake Analyst
2 weeks ago
Marlow, United Kingdom SRG Full timeJob Title: Complaint Intake Analyst - Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday - Friday 5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...
