Operations Manager, Account Management Team
2 weeks ago
You will train, coach and develop people on how to do their role considering risks, ensuring the required standards for quality monitoring are met, and supporting team members through comprehensive Route to Compentencies. The role is within the Mortgages & Financial Wellbeing function, which is responsible for supporting landlords build portfolios and improve their properties.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Bournemouth office. You can also find out more about our approach to hybrid working here .
You’ll need a strong focus on Leadership, business controls, people management and process improvement and be expected to deliver a range of challenging business objectives. Motivating and encouraging team members through daily mentoring, training, buzz sessions, floor walking and team meetings. Exercising your mandate on a daily basis & ensuring the quality of execution protects the Society as well as our customers. This includes executing Legal documents at Portman House, Bournemouth.
This will be coordinating training needs, improving performance as required and delivering leadership through clear and honest communication. Through it all, your goal will be delivering great customer service, maintaining the highest quality within Service Level Standards.
Be positive and motivated with an inspirational approach to getting the best out of your team, you won’t be afraid to tackle difficult line-management issues and use performance management to motivate the team. A highly professional business attitude is essential, with the ability to meet deadlines and develop creative solutions that improve performance
You’ll have a background in managing a high volume business and working towards challenging targets. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~25 days holiday, pro rata
Nationwide is the world’s largest building society. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us.
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