Service Manager

4 weeks ago


Dalkeith Midlothian, United Kingdom Spire Healthcare Full time

Patient Services Manager | Spire Shawfair Park Hospital - Edinburgh | Full time | Permanent
Spire Shawfair Park Hospital is looking for Patient Services Manager to be responsible for providing clear professional leadership of administration, customer facing and service functions throughout Spire Hospital. Working to ensure key stakeholders are fully supported across all administration, customer facing and service functions.
30pm, on a rota basis.
Provide clear leadership in the operation and delivery of all administration functions which includes In-Patient Bookings, Reception, and Clinical Reception ensuring they perform to the required commercial, corporate and professional standards
Regularly monitoring performance and taking appropriate action to meet financial targets and key performance indicators
Responsible for the personnel management of the Administration team, including recruitment, training, Enabling Excellence, sickness recording, annual leave, health and safety and performance management including compliance with DES assessments and manual handling requirements
Developing, leading, and maintaining a 'one best way' standard of customer service. Ensuring high standards of customer service are consistently reviewed and achieved
Constantly review performance of the administration services based on performance monitoring data feedback received from customers, including consultants and developing action plans for ongoing continuous improvement
Where appropriate, leading on the investigation and response to formal complaints, including the reporting of adverse events
To assist in production of monthly business performance summaries detailing patient activity and staff used and areas of over/under spend
To monitor team service levels adjusting and reallocating of resource (such as staff) as required meeting the demands of the business
Track record of successful people and process management, ideally in a multi-functional environment
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Private medical insurance
Life assurance
Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.


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