Training and Quality Lead

2 weeks ago


Glasgow, United Kingdom ACES Full time

Job Title - Team Leader (contact centre) Location - Glasgow city centre
Hours of work - 40 hours, including evenings & Saturdays.
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.
We have been providing NHS eye care since 2005 and will be expanding in 2024 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
Due to an increase in demand for the service we offer, we have an exciting opportunity for an experienced Contact Centre Team Leader to join us.
Boosting call handler performance by effective management and coaching.
Be flexible in approach to working hours and shifts
Minimum of 1-2 years team leading experience in a contact centre
A competitive salary
~ State of the art, modern working environment
~29 days’ annual leave per year
~ Pension scheme
~ Free eye tests
~ Discounted prescription eyewear and sunglasses
~ Generous Optical Express friends and family discount scheme
~ Ongoing training and development opportunities

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.



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