Senior Care Coordinator

Found in: Jooble UK C2 - 2 weeks ago

Wokingham Berkshire, United Kingdom Sonderwell Full time

Due to growth and expansion we are recruiting for a Senior Care Coordinator.

All roles are based out of our head office in Wokingham 5 days per week.

The role of the Senior Care Coordinator is to ensure that a high delivery of customer service is delivered to all Clients, carers and staff and to line manage and support a team of Complex Care Coordinators

The Senior Care Coordinator will lead by example ensuring that the team of Care Coordinators demonstrate the company values at all times whilst promoting compassion, care and empathy at all times. Senior Care Coordinator must ensure that their Clients and their teams Clients packages of care are scheduled in advance, rotas are communicated in a timely fashion to the Clients and care staff and that all commissioned packages have suitably trained staff scheduled. Regular oversight of the scheduling system and running reports to ensure all shifts are scheduled and all have their Client’s commissioned care hours covered.

The Senior Care Coordinators work closely with the Operations Manager and Care Coordinators to ensure that the staff that they are responsible for are working to company and CQC regulatory requirements and ensure all documented evidence and requirements are being met through regular supervision and quality monitoring of staff. The Senior Care Coordinator will ensure that their team of Care Coordinators meet their KPIs in ensuring staff are compliant and supported.

Key duties will include:

  • Provide leadership and support for assigned group of carers and Care Coordinator’s
  • Ensure that the company values are being met by all staff through regular observation and supervision and by leading through example.
  • To ensure own Client’s rotas and team of Care Coordinator’s client rotas are scheduled in advance with suitably trained and compliant staff and ensure rotas and changes are communicated effectively to Client’s and staff.
  • To have an understanding of the company’s targets and goals and actively work with the teams to help achieve these targets and goal. Through coaching and monitoring the Senior Care Coordinator will support with any performance concerns of their Care Coordinator’s.
  • Ensure that the Client’s staffing team is kept to safer recruitment levels by working with the recruitment team to ensure any capacity requirements are alerted to them to advertise and participate in the interviewing of new care staff.
  • Through monitoring and coaching ensure that any cancelled care hours and agency usage are addressed and action plans are put in place and communicated to the correct groups of staff.
  • Support accurate records and updates in One Touch to ensure that all care staff are paid correctly and efficiently and that billing information is correct for all customers.
  • Be part of the on call rota and provide support to staff on call on a rota basis.
  • Complete your duty of care in reporting safeguarding and any whistleblowing concerns in line with the company policy.

What we offer in return:

  • A competitive salary
  • 23 days annual leave plus bank holidays
  • Employee Assistance Programme
  • Work Place Pension
  • To work within a business with significant growth
  • Supportive working environment with ongoing learning and development opportunities.

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