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Service & Install Co-Ordinator (Permanent)
4 months ago
Service & Install Co-Ordinator Telford Permanent Up to £30,000 per annum Monday to Friday We are working with a well-established business in Telford to recruit for a Service Co-ordinator on a permanent basis. This role has become available due to a period of sustained growth and to enable them to achieve their plans for growth, they now need to add an extra person to the team. The Service Co-ordinator will be responsible for the effective delivery of first-class customer service and continuous development to the revenues to the business. Duties will include but won’t be limited to:
- Ensure timely, effective communication with colleagues, customers and suppliers alike.
- To effectively allocate and plan the company’s field engineering resources, communicating in good time and to the agreed standards.
- Organise spare parts, plant and equipment to correspond with site attendance.
- Ensure all associated administration (quotations, billing, customer & purchase orders, warranty issues, maintenance & master data etc.) procedures are actioned in an accurate and timely manner.
- Effectively plan to deliver budget/KPI level performance monthly, ensuring sufficient work is generated/available to avoid shortfalls to plan.
- Work in accordance with Health & Safety regulations and agreed company practice at all times.
- Maintain the warehouse and stock in an accurate, orderly manner at all times with all transactions recorded. Providing timely periodic and annual stock reporting.
- Ensure the vehicle fleet is kept in good condition, serviced and maintained in accordance with manufacturers recommendations/statutory requirements at all times.
- Presentation of agreed reporting in an accurate and timely manner.
- Organise appropriate documentation, PPE, work equipment, accommodation and travel arrangements for field engineering staff.
- To maintain and periodically renew agreed company accreditations.
- Contributing towards the creation of a healthy, conducive working environment for our field engineering team optimising retention and future candidate attraction, where necessary assisting the Operations Manager with supplementary recruitment requirements.
- Consistently promote high standard, leading by example.
- Any other reasonable request as required by the business.
- Previous experience in a similar customer focused environment
- Proficient in MS Office applications
- SAP or similar CRM system experience is essential.
- Strong communication skills
