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3rd Line Support/Application Packager

2 months ago

Compton Berkshire, United Kingdom DXC Technology Full time

Job Description At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, its something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.
We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. At DXC, building a better you, builds a better us.
We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project
Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA
Document package configuration
Experience of large OS migration projects (preferably Windows 7 and Windows 10)
Data Analysis and reporting skills
Experience of managing and maintaining a SCCM 2012 (or higher) production environment
SCCM deployment/Design experience
Some Operating System Deployment (OSD), including tools such as MDT
Experience of SCCM / WSUS patching technology
Microsoft Active Directory 2003-2016 server
Microsoft Group Policy Objects (GPOs)
Software deployment and 3rd line support and troubleshooting
Involvement in delivering large scale deployments of software, e.g. Microsoft Office
Experience of large OS migration projects (preferably windows 10)
Work within the contractual guidelines and DXC Statement of Work, or highlight any local shadow IT agreements
Basic Understanding of IT project management methodologies including agile and waterfall
Basic Knowledge of project management tools and techniques
Microsoft Active Directory 2003-2016 server
Microsoft Group Policy Objects (GPOs)
Understand network topology
Must have packaged applications for Windows 7 and Windows 10 OS platforms.
Must have experience of complex application packaging. (Autodesk, MS Office, etc.)
Software deployment and 3rd line support and troubleshooting
Scripting experience using BAT, PowerShell and VB, C# Scripts
Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management
Strong SCCM 2012 knowledge
ServiceNow
ITIL Foundation
Application virtualization (Microsoft APP-V)
Fundamental knowledge across Windows Operating Systems
MS SCCM 2012