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Weekend Counsellor
4 months ago
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.
The role requires high levels of professional standards whilst working in a digital environment, adhering to the company's core values and achieving daily goals. The counsellor will support people to use the online health and wellbeing tools, including the company's online wellbeing platform.
Providing emotional support and guidance via digital mediums to clients. Day to day responsibilities as a Digital Counsellor:
To provide an efficient and effective digital counselling service to all service users.
To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.
Legal Department.
Respond to all web enquiries and tailor responses to meet individual requirements.
To maintain a caseload of online CBT clients
To undertake training provided, and to utilise appropriate skills within interactions, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc.
Essential Skills and Competencies as a Digital Counsellor:
Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint) with outstanding written communication, motivational and engagement skills.
Desirable skills and Competencies for a Digital Counsellor:
EAP experience
Experience of providing counselling through digital forms
BACP (or equivalent) membership and accreditation paid for
BACP CBD Hub
Monthly incentives such as weekends away
25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription
(phone number removed)LS
