Global Healthcare Ecommerce Operations Manager
Found in: Jooble UK C2 - 2 weeks ago
Global Healthcare E-commerce Operations Manager - Permanent - Remote
Do you thrive in a fast-paced environment and have a passion for ensuring seamless customer experiences? Our client, a leading innovator in the global healthcare e-commerce space, is seeking a highly motivated and results-oriented Global Healthcare E-commerce Operations Manager to join their dynamic team.
In this pivotal role, you will be responsible for overseeing all aspects of client's our global e-commerce operations, ensuring a smooth and efficient customer journey from order placement to delivery. You will be a strategic thinker with a deep understanding of best practices in e-commerce logistics and fulfilment, with a specific focus on the healthcare industry.
Develop and implement strategies to optimize order processing, fulfilment, and inventory management across all our global markets.
Manage relationships with third-party logistics providers and ensure timely and cost-effective delivery of healthcare products.
Oversee customer service operations related to e-commerce orders, ensuring prompt and accurate resolution of inquiries.
Analyze operational data and identify areas for improvement to enhance efficiency and profitability.
Maintain compliance with all relevant healthcare regulations and international shipping protocols.
Collaborate with cross-functional teams (marketing, sales, IT) to ensure a seamless e-commerce experience.
Minimum 5 years of experience in e-commerce operations management, preferably within the healthcare industry.
Proven track record of optimizing operational processes and achieving key performance indicators (KPIs).
Strong understanding of international shipping regulations and compliance requirements for healthcare products.
Proficiency in e-commerce platforms and relevant software (e.g., Competitive salary and benefits package.
Be part of a team that is passionate about making healthcare accessible globally.
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