Customer Support Representative
1 month ago
Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands.
We are passionate about our customers and community and are looking for similar-minded talent to join us. As a customer service representative, you will manage all customer queries and complaints. You will also be asked to process orders, modifications and escalate complaints across several communication channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Experience working with customer support.
You enjoy building networks, trust, and good working relationships
Experience working in the Pharmaceutical, or FMCG Industry will be advantageous.
Languages: French, Italian, German speaking is a plus
H&H Group offers flexible, hybrid working
~ Class Pass Gym Membership (28 credits per month)
~25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year)
~40% discount for UK Brands
~ Pension
~ Health Insurance
~ Life Insurance
~ Private Dental Insurance
~ Dog-friendly office.
~ Coffee shop within the building.
~ Complimentary office drinks on Thursday evenings
If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.
If you have what it takes, please apply via the online portal and we will be in touch soon. All personal data collected is for recruitment purposes only.
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