Lead Worker
1 week ago
Lead Support Worker
Internally the job title will be Lead Worker - City Outreach Team.
Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the Thames Reach team as a Lead Support Worker, we’ll make the best use of all your understanding, compassion and commitment
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Last year we helped more than 12,000 people.
The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.
Lead regular outreach shift with partner agencies or volunteers, assessing new clients and quickly building trusting relationships.
Improve the local response to rough sleeping by coordinating joint working and collaboration between agencies.
Identify gaps in local provision and research new pathways off the streets for a variety of rough sleepers, including those with no recourse to public funds.
Work across a variety of databases to accurately record your work.
To succeed as the Support Worker you will have:
Experience working with people who have rough slept or vulnerable adults and supporting them to access services
Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to coordinate a high number of cases and complete tasks promptly and efficiently.
Strong IT skills with the ability to use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone.
Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
Pension - we contribute 6.5% to your pension when you contribute 1.Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance - four times your annual salary and critical illness cover.
Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
Thames Reach is committed to safeguarding. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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