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Customer Service Senior Team Leader
3 months ago
Customer Service Senior Team Leader, Temporary Contract 6 - 7 Months, Competitive Salary Rate Your new company Located in the Scottish Borders, this public sector organisation is looking for an experienced Customer Service Senior Team Leader to join them on a 6-7 month contract. They are an integral part of their local community, supporting people across the Scottish Borders in a variety of ways. With 151 employees in their headquarters, there is a great sense of atmosphere and morale in this fast-paced working environment. Your new role You'll manage a dynamic team of Customer Service Advisors with varying levels of experience. Your main responsibilities include: Managing 17 employees in the contact centre team Managing performance of customer service employees on a daily basis Ensuring targets are met and performance is on track Delivering on outcomes Working with various stakeholders and departments across the organisation Helping with calls and queries of a sensitive and distressing nature What you'll need to succeed Experience in Customer Service management People management experience Have a can-do attitude and the ability to hit the ground running Handle demanding and lengthy phone calls Proven track record of delivering outcomes What you'll get in return For your commitment and insight, you'll be rewarded with: A competitive hourly rate The opportunity to develop and progress your career Working with a public sector organisation that makes a positive impact on it's local community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4574467
