Customer Service Billing Advisor

Customer Advisor (Supply Pipe Repair)
 
Starting salary from £27,717 per annum with salary progression in role supported through your skills development against the progression plan
 
-Annual performance related bonus 
-Attractive pension scheme (up to 12% company contribution) 
-Development opportunities in line with the Customer Advisor progression plan
-25 days annual leave plus bank holidays – plus an extra wellness day 
-Life assurance cover of 4 times pensionable salary 
-A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
-Online GP service, cycle to work scheme, gym membership discounts and many more 
 
Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 x days in the office per week.
 
We are currently looking for 8 x Customer Advisor’s to join our Supply Pipe Repair Team. These are permanent opportunities, working full time, 37 hours per week between a working window of 8am-6:00pm Monday to Friday.
 
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 
 
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 
 
 This role sits within the Supply Pipe Repair team, this team supports and manages customers throughout their customer journey to enable them to resolve their water supply/leakage issue in a timely way. 
 
As a Supply Pipe Repair Customer Advisor, you will provide an exceptional level of customer service, owning and supporting customers, who have complex operational issues, using a multitude of systems and processes to tailor the solution that meets the individual customer needs.

Taking ownership of complex customer issues, identifying the customer needs and utilising the internal stakeholder network to drive a resolution, within defined service level agreements (SLAs).
• Providing effective support and solutions that are both beneficial to the customer and the business.
• Identifying vulnerable customers and register them for appropriate services.
• Continually striving to find new and innovative ways of working that continue to improve the customer experience.
• Working with the legal team and service partners to manage enforcement where applicable
 
Excellent communication skills both verbal and written, to ensure we maintain a high standard of customer service tailored to each individual customer.
• You will have strong networking and influencing skills, able to demonstrate our ambition of “owning it” on behalf of the customer.
• You will have a desire to develop in the role and be comfortable working in a performance driven environment.
• You will be adaptable to change and flexible to different options/ways of working. 
• Good IT skills are essential, with the knowledge in using Microsoft Office – word, excel, outlook. 
• Comfortable with various billing tariffs / priority services registers to assess customer needs and signpost customers to relevant support networks that may help them
 
We will support you through a defined progression plan, with regular coaching and feedback and provide you with the tools and support to deliver a great customer experience.If you’re an experienced Customer Service professional and want to work with a dedicated team to support the continuous improvement of our Supply Pipe Repair processes, then apply today to find out what a career with Yorkshire Water can offer for you.
 
Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
 
All our roles are subject to a medical questionnaire, and further medicals when required.
 
If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We therefore advise that you complete and submit your application as soon as possible.
 
No agencies please.