MAC Win Desktop Support Engineer

4 hours ago

London, United Kingdom TESTQ Technologies Limited Full time

Type: Contract

Location: 1 week in : Reading & 2 Weeks in: London

Duration: 3 to 6 Weeks

Rate: 320 GBP/Day Inside IR35

3 to 6 Weeks Contract

We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to remotely. Hands on experience in troubleshoot Desktop/ Laptop OS (Mac) and office and other application software.

o Installation and configure Windows &MAC Workstations

o Knowledge of Different versions of Windows & Mac OS X

o Install and configure Office application with other Line of Business Applications on Windows & MAC

o Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage

o Knowledge on File vault Encryption / Decryption

o Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)

o Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)

o Basic knowledge on Office365 services, Active Directory and user login methods

o Knowledge on JAMF application push and deployment for workstations

o Walking customers through installing applications and computer peripherals

o Guide users with simple, step-by-step instructions

o Conduct remote troubleshooting

o OS and Application support, ticket handling on INC, SR

o Good to have ticketing tool knowledge – SNOW, JIRA, etc.

o Test alternative pathways until you resolve an issue

o Customize desktop applications to meet user needs

o Record technical issues and solutions in logs

o Help create technical documentation and manuals

o Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

o Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams

o Working knowledge of office automation products and computer peripherals, like printers and scanners

o Provide technical assistance and support issues related desktop support, Teams Conferencing support,

o VIP user coordination and support

o Professionalism when resolving service delivery and client issues in a timely manner

o Identifying and escalating business and technical challenges as appropriate and in a timely manner

o Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.

Other Roles and responsibilities during Migration

· Co-ordinate with Migration Onsite team and scheduling team

· Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team

Ensure all scheduled migrations are completed without any business impact

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