2nd Line Engineer
1 week ago
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Based in our Hitchin offices, you’ll be a key part of a growing, dynamic support team operating within a fast-paced MSP environment. Reporting to the Service Desk Team Leads, you’ll provide expert technical support across a wide variety of customer environments, working to resolve incidents escalated from 1st Line and contribute to a high-performing, service-driven culture. This role combines strong technical acumen with excellent customer service. You’re friendly, approachable, and professional - someone who translates technical jargon into user-friendly explanations, stays calm under pressure, and earns trust through excellent communication. You’ll work across a variety of systems and industries, with a focus on delivering prompt, high-quality service that leaves customers feeling supported and valued. Our 2nd line engineers also participate in our Out of Hours rota when required. This is the perfect role for someone with solid technical skills who thrives on solving problems and enjoys making a real difference to people’s workdays. What we are looking for: Experience working in a fast-paced ITIL-based or MSP environment. Industry-recognised technical training and certifications (e.g. Microsoft, CompTIA, ITIL). Ability to troubleshoot and resolve complex issues calmly and confidently. A passion for outstanding customer service and a people-first approach to IT support. Deep understanding of Microsoft 365, Azure, and Active Directory/domain administration. Solid knowledge of LAN/WAN technologies including switching, routing, TCP/IP, DHCP, DNS, IP addressing, VPN, VoIP , and wireless networking. Familiarity with endpoint management tools such as Microsoft Intune. Confident communicator who can simplify technical issues for non-technical users. What's in it for you? Exposure to a wide variety of technologies and customer environments Ongoing training, mentoring, and support for technical certifications A collaborative, people-first culture with a strong emphasis on service Opportunities for progression within a growing technical team
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2nd Line Engineer
1 week ago
Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full timeAbout Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...
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2nd Line
1 week ago
Hitchin, Hertfordshire, United Kingdom SoCode Recruitment Full time £30,000 - £40,000 per yearLocation:Hitchin (Hybrid/On-site options available)Salary:£30-40K D.O.EType:Full-time, PermanentIndustry:Managed Service Provider (MSP)Are you a driven 2nd Line / Systems Administrator looking to take the next step in your career? Our client—a small but fast-growing MSP known for its friendly culture and deep technical expertise—is looking for a...
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Remote 2nd Line Support Engineer
1 week ago
Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full timeEstablished in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service...
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2nd Line Support Engineer
4 days ago
Hertfordshire, United Kingdom Tsr Select Full timeDescription: Our client seeks a dynamic and driven 2nd Line Support Engineer who embodies enthusiasm, motivation, and a polished professional demeanour. The ideal candidate should express a keen interest in securing a long-term, permanent position within a reputable and thriving Managed Service Provider (MSP). In this role as an 2nd Line Support Engineer,...
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2nd Line Engineer
4 days ago
Hertfordshire, United Kingdom Tsr Select Full timeDescription: The firm is growing, dynamic, and innovative, developing new ideas and services to assist our clients. They are committed to their ethos of "friendly expertise" and work hard to make sure that our clients prosper above all else. To assist the Technology team in helping to grow the firm they are currently seeking a 2nd Line Engineer. The ideal...
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2nd Line
4 days ago
Hitchin, United Kingdom SoCode Limited Full time2nd Line / Systems AdministratorLocation: Hitchin (Hybrid/On-site options available)Salary: £30-40K D.O.EType: Full-time, PermanentIndustry: Managed Service Provider (MSP) Are you a driven 2nd Line / Systems Administrator looking to take the next step in your career? Our client—a small but fast-growing MSP known for its friendly culture and deep technical...
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2nd Line
3 weeks ago
Hitchin, United Kingdom SoCode Limited Full time2nd Line / Systems Administrator Location: Hitchin (Hybrid/On-site options available) Salary: £30-40K D.O.E Type: Full-time, Permanent Industry: Managed Service Provider (MSP) Are you a driven 2nd Line / Systems Administrator looking to take the next step in your career? Our client—a small but fast-growing MSP known for its friendly culture and deep...
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2nd Line
7 days ago
Hitchin, United Kingdom SoCode Limited Full time2nd Line / Systems Administrator Location: Hitchin (Hybrid/On-site options available) Salary: £30-40K D.O.E Type: Full-time, Permanent Industry: Managed Service Provider (MSP) Are you a driven 2nd Line / Systems Administrator looking to take the next step in your career? Our client—a small but fast-growing MSP known for its friendly culture and deep...
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2nd Line
1 week ago
Hitchin, United Kingdom SoCode Full timeThe candidate should meet the following requirementsJob DescriptionRole DescriptionThe ideal candidate will have2nd Line / Systems Administrator Location: Hitchin (Hybrid/On-site options available) Salary: £30-40K D.O.E Type: Full-time, Permanent Industry: Managed Service Provider (MSP)Are you a driven 2nd Line / Systems Administrator looking to take the...
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2nd Line Engineer
1 week ago
Hitchin, United Kingdom Modern Networks Ltd Full timeAbout Us:Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...
