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Chief Operations and Performance Officer
2 months ago
Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo handling and passenger services to more than 300 million passengers annually. At Swissport, we are guided by our core values of Showing You Care, Doing Things Right and Winning as a Team, and we are currently looking for an experienced, credible and passionate Chief Operating Officer – Ground Handling in our UK & Ireland Region. Job Summary As Chief Operating Officer – Ground Handling (COO – GH), you will lead and direct all aspects of the Ground Handling Operation to ensure safety, compliance, financial control, performance, and efficiency in accordance with the corporate objectives, strategy and plans. Actively contribute as an executive team member in creating, growing, and building a world class, industry leading business.
Monitor and oversee quality and safety procedures to ensure they are in line with Swissport’s International safety and quality standards.
Drive business results from both an operational and financial perspective working closely with the UKI CEO, UKI CFO and other key executive team members.
Meet and exceed the budget, achieve favourable financial results with respect to top line growth, profitability, cash flow, mergers and acquisitions, systems, reporting and controls.
Work closely with the HRD to build a development programme that takes the management team from Operators to Business Leaders who truly understand their business and station KPI’s.
Forge strategic partnerships and relationships with customers and service providers which complement and enhance our service proposition and financial performance.
Lead on the relationships with the Airport Authorities, ensuring that we are compliant with all regulations.
Work closely with senior management team to create, implement, and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the company.
Foster a growth oriented, positive, and encouraging environment while keeping colleagues and management accountable to company policies, procedures, and guidelines.
Ensure full implementation of the Station manager manual (SMM) and tracking of scores on a weekly basis – minimum target to achieve gold for all stations. Develop a growth strategy focused both on financial gain and customer satisfaction.
Ensure strong cadence and governance with all customers.
5 years’ experience of operating at C-Suite / Executive Level
~ Working knowledge of technology enhancements to improve business performance.
~ At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that promotes inclusion and where all qualified applicants are considered for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status