Customer Service Administrator

1 month ago

Bromsgrove Worcestershire, United Kingdom iGPR Full time
We are seeking a dynamic and confident individual to join our team as an iGPR Magic Service Administrator. The successful candidate will play a crucial role in providing exceptional customer service to GP practices and insurance customers throughout the

report request and retrieval process. Key Responsibilities: Customer Service Excellence:

Deliver outstanding customer service to GP practices and insurance customers, ensuring a smooth and efficient report request and retrieval process. Collaboration:

Work closely with the Head of Insurance Managed Service, Support Team, and Adoption departments to ensure seamless operations. Validation:

Validate GP details when the information provided does not match insurer records, ensuring accurate and timely delivery of report requests. Communication:

Handle inbound emails and update the service dashboard to facilitate the timely return of medical reports. Outbound Calls:

Engage in proactive telephone calls to assist customers (insurers or GP practices) with various tasks, including: Resolving outstanding report queries. Assisting with payment processes. Guiding users through the services iGPR offers to GP practices. Process Improvement:

Collaborate with the team to identify and implement process improvements for increased efficiency and customer satisfaction. Additional Tasks:

Perform other related tasks as needed to support the overall objectives of the service. Key Requirements: Phone Confidence:

Must be confident and proficient in handling outbound telephone calls, including chasing information and resolving queries. Experience:

Previous experience working with NHS administration or GP practices is highly preferable. Communication Skills:

Excellent verbal and written communication skills, with a strong focus on customer service. Detail-Oriented:

Strong attention to detail to ensure the accuracy of information and reports. Team Player:

Ability to collaborate effectively with different departments and contribute to a team-oriented environment. Adaptability:

Comfortable with a dynamic work environment and open to taking on various tasks as needed. If you are a motivated individual with a passion for delivering excellent customer service and have the necessary experience and skills, we encourage you to apply for this exciting opportunity.

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