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Customer Service Administrator
4 months ago
**Customer Service Administrator -Bromsgrove**
**Immediate start**
**5 days a week Monday to Friday 9.00am to 5.00pm + 1 hour luch**:
- **£22,000 Basic per annum**:
- **Excellent company benefits**:
- **Free parking**
**HYBRID AFTER INITIAL TRAINING**
Based at the bromsgrove location as a customer service administrator you will be a key member of a small but busy Office, acting as first point of contact for telephone enquiries.
**Customer Service Administrator**
**Key skills required**
- Previous Office Admin, customer service experience required.
- Good Microsoft Package ability
- Clear telephone voice
- Focus on providing excellent customer service
- Good communication skills
- Work with sales team to achieve on time deliveries to our customers
- Excellent time-keeping and attendance track record
**Key Roles**
- Check data accuracy in orders and invoices and confirm back to customer or supplier
- Contact clients to obtain missing information or answer queries
- Liaise with the Logistics/Warehouse department to ensure timely deliveries
- Maintain and update sales and customer records
- Assist account managers in analysing data to improve customer experience
- Communicate important feedback from customers internally
- Stay up-to-date with new products and features
- Quote and process single customer enquiries (typically Proforma) Assist account managers with Key Accounts to produce ad-hoc customer reports and review/track closed order report Raise credit notes/return parts as necessary