Business Analyst, Business Analysis

5 days ago

London, United Kingdom Clarivate Full time

As a Business Analyst, you will thoroughly develop, market profiles including new feature concepts or enhancements in support of the Go-to-Market strategy for our IP Management System IPfolio. You will then collaborate with Product Owners to deliver world-class business software to our client base. 
Excellent knowledge of Intellectual Property (IP) or a legal background 5+ years (Paralegal, IP Operations, Business Analyst, etc.) 
Bachelor’s degree or relevant professional formative experience  
A general business knowledge and/or coursework, plus a curiosity to continuously build that knowledge 
At least 5+ years using Microsoft Office (Word, Excel, PowerPoint) 
Prior experience in SaaS-based system testing (Unit Testing, UAT etc.) and/or End User training 
A business analysis qualification or proven experience would be an advantage 
Language – Native fluency in any other language is a plus 
Business analysis software packages 
The Business Analyst will work with European-based law firm clients, in the first instance.   
Analyse customer win-loss data to inform feature or service development
Assist the Product team with implementation workshops, including requirements gathering; analysis and problem resolution 
Attend, and be an active participant in, internal and external meetings with regards to client implementation projects 
Assist end users with software issues and escalate where appropriate 
Effectiveness at documenting business process requirements using various methods such as interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis 
Ability to assist with information analysis gathered from multiple sources, turn information into general understanding, and learn to distinguish between users wants and true needs 
Assist in the completion of workflow and functionality gap analyses 
Ability to coordinate with technical resources and subject matter experts to establish the end goal which may include trade-offs between usability and performance 
Assist in coordinating business units, technology teams and support teams 
Creative thinker with a vision 
This role will report into the Senior Director of Product Management – IPfolio and will collaborate with technical Business Analysts, Product Managers/Owners in the team
Full-time, permanent role based out of our London or Belgrade office on a hybrid basis, 2-3 days per week in the office.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.

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