Customer Service Advisor

Found in: Jooble UK C2 - 2 weeks ago

Northampton Northamptonshire, United Kingdom Randstad Enterprise Full time

Sales Support Executive Location: Northampton (Hybrid)
Duration: 12 Month Fixed-Term Contract (Potential for Extension)

Consultants on Demand: a consultancy start-up with global backing.

Imagine Consultants on Demand: a consultancy service offered by Randstad Sourceright across all our clients in the UK and Ireland. Imagine enjoying the dynamic culture of being a consultant across many industries and markets whilst being part of a global company in a permanent job. It’s a start-up-like environment backed by global security and continuous development.

You can shape your career with us - and grow - by getting the opportunity to work with a number of our clients as well as having access to the continuous learning and development opportunities that RSR has to offer. We encourage our consultants to become pioneers in this space, helping us to evolve the offering for both our clients and our talent.

Imagine doing this together with a community of professionals from different backgrounds and expertise within the consultancy and across the overall RSR global community. Consultants on Demand sits within Randstad Sourceright: the global talent strategic partner specialising in talent management solutions including Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Integrated Talent Solutions including this brand-new consultancy offering .

Randstad Sourceright has teamed up with a global financial services organisation and we are looking for bright, enthusiastic, and motivated individuals to join the team as a Sales Support Executive. This role will be based out of the Northampton office.

The successful candidate will provide a service to the wider Sales teams that creates the best possible customer outcomes and experience, and will work alongside multiple areas of sales that could include Account Development, Corporate Sales and Partnerships to deliver these key results.

Develop and maintain relationships with Account Development Managers and Corporate Sales Managers.
Monitor level of customer service and satisfaction based on CSAT and the client's internal satisfaction surveys.
Produce reports of various nature and from various sources on the activity of Professional Services, to provide business intelligence to management and visibility to other teams.
Potential to support some mid-size implementations with Corporate Sales Manager.
Identifying and recommending appropriate actions to resolve any issues that have the potential to stall implementation.
Working with New Business managers within the Corporate Sales teams to manage all operational aspects, engagements and processes within the implementation process.
Support the wider Enablement teams on achieving the best results for key objectives.
Liaise with team members and other colleagues to obtain data for reports.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements.

Relationship Building Skills
Customer Service/Sales Skills
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