Reservations and Sales Agent

4 weeks ago


London, United Kingdom Vintry & Mercer Full time

We are seeking a skilled individual to join our team as a Reservations Sales Agent at Vintry & Mercer Hotel, situated in The City (EC4V 2AU).
Your role as Reservations Sales Agent will come with the following responsibilities:
• As a Reservations Sales Agent, support guests with general enquiries, providing accurate and detailed information
• Prepare for Guest arrivals in accordance with Hotel procedures, including special request reservations and VIP Guests.
• Inform guests of all facilities and services available within the hotel
• As a Reservations Sales Agent you will be the first point of contact for guests - having thorough knowledge of the main city attractions, historical places and activities is paramount.
• Gives guidelines to the guests about restaurants in the hotel or in the city and makes reservations.
• Makes city tour, sightseeing and private transportation arrangements.
• To be flexible to carry out other duties and assignments as requested by the Senior Management team.
Previous experience as a Reservations Agent or in a similar role gained in a 4/5* hotel is ideal
• Working knowledge of Opera and Microsoft Office
• To possess the ability to communicate with guests and colleagues in order to project a positive image of the hotel at all times. The ability to maintain hotel standards of work under pressure.
Vintry & Mercer is set in London's Vintry Ward, among the livery halls, guilds and narrow streets that line the banks of the Thames.
This is where past and present intersects, where the long traditions of the trade and commerce come to life in the contemporary style of the hotel's 92 bespoke rooms and suites.
The dynamism between old and new plays out again and again – in the hotel's two restaurants, or the barrel-aged cocktails from the speakeasy bar, in the old traveller maps decorating walls, or the modern chandelier by Moooi.
It's a hotel in the heart of the City, alive with the bustle of commerce and conversation that reflect its first-class location at the centre of the turning world.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.


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