Current jobs related to Professional Services Operations Senior Manager - United Kingdom - Iron Mountain
-
Senior Operations Manager
4 weeks ago
United Kingdom ISS Facility Services UK Full timeLocation: Onsite & travel to various client sites in the South Hours of work: 40 Contract Type: Permanent The Senior Operations Manager will take responsibility & ownership of agreed areas of operational delivery & will deputise for the Head of Op’s as required. This is for the management of all the operational contracted service delivery across your...
-
Senior Operations Manager
4 weeks ago
United Kingdom ISS Facility Services UK Full timeLocation: Onsite & travel to various client sites in the South Hours of work: 40 Contract Type: Permanent The Senior Operations Manager will take responsibility & ownership of agreed areas of operational delivery & will deputise for the Head of Op’s as required. This is for the management of all the operational contracted service delivery across your...
-
Manager Implementation Management
6 days ago
United Kingdom Ampa - Legal & Professional Services Full timeRole: Group Continuous Process Improvement (CPI) Manager Office Location: Flexible (travel to other offices required) Reporting To: Head of Service Excellence The UK’s leading group of legal and professional services companies with a shared purpose; We handle personal and business-critical issues and game-changing deals across many dynamic sectors....
-
Manager Implementation Management
5 days ago
United Kingdom Ampa - Legal & Professional Services Full timeRole: Group Continuous Process Improvement (CPI) Manager Office Location: Flexible (travel to other offices required) Reporting To: Head of Service Excellence The UK’s leading group of legal and professional services companies with a shared purpose; We handle personal and business-critical issues and game-changing deals across many dynamic sectors....
-
Operations Service Management Manager
1 month ago
United Kingdom Canopy Full timeOur client is a global leader in the provision of engineering, workplace, FM and project management services. With a customer base that includes some of the biggest names in tech, finance, media and professional services they are regarded as one of the market leading FM outsourcing service providers. We are recruiting for an Operations Director to lead the...
-
Operations Service Management Manager
1 month ago
United Kingdom Canopy Full timeOur client is a global leader in the provision of engineering, workplace, FM and project management services. With a customer base that includes some of the biggest names in tech, finance, media and professional services they are regarded as one of the market leading FM outsourcing service providers. We are recruiting for an Operations Director to lead the...
-
Commercial Finance Manager Part-Time
4 weeks ago
United Kingdom H9 HR & Professional Services Full timeHead of Finance Salary: £50k - £60 per annum Location: Fully Remote Reports to: Finance Director We are supporting a fantastic reputable charity organisation looking for an experienced Finance Professional to join their team. As the Head of Finance, you will play a crucial part in the company's strategic planning and growth. The...
-
Group CPI Manager
5 days ago
United Kingdom Ampa - Legal & Professional Services Full timeRole: Group Continuous Process Improvement (CPI) ManagerOffice Location: Flexible (travel to other offices required)Working Hours: 37 hours per week between 07:00 – 19:00 (including weekends as required)Reporting To: Head of Service ExcellenceAbout us:We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose;...
-
Group CPI Manager
5 days ago
united kingdom Ampa - Legal & Professional Services Full timeRole: Group Continuous Process Improvement (CPI) Manager Office Location: Flexible (travel to other offices required) Working Hours: 37 hours per week between 07:00 – 19:00 (including weekends as required) Reporting To: Head of Service Excellence About us: We are Ampa. The UK’s leading group of legal and professional services companies with a shared...
-
Group CPI Manager
6 days ago
United Kingdom Ampa - Legal & Professional Services Full timeRole: Group Continuous Process Improvement (CPI) Manager Office Location: Flexible (travel to other offices required) Working Hours: 37 hours per week between 07:00 – 19:00 (including weekends as required) Reporting To: Head of Service Excellence About us: We are Ampa. The UK’s leading group of legal and professional services companies with a shared...
-
Group CPI Manager
6 days ago
United Kingdom Ampa - Legal & Professional Services Full timeRole: Group Continuous Process Improvement (CPI) ManagerOffice Location: Flexible (travel to other offices required)Working Hours: 37 hours per week between 07:00 – 19:00 (including weekends as required)Reporting To: Head of Service ExcellenceAbout us:We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose;...
-
Group CPI Manager
5 days ago
United Kingdom Ampa - Legal & Professional Services Full timeRole: Group Continuous Process Improvement (CPI) Manager Office Location: Flexible (travel to other offices required) Working Hours: 37 hours per week between 07:00 – 19:00 (including weekends as required) Reporting To: Head of Service Excellence About us: We are Ampa. The UK’s leading group of legal and professional services companies with a shared...
-
Group CPI Manager
4 days ago
United Kingdom Ampa - Legal & Professional Services Full timeRole: Group Continuous Process Improvement (CPI) Manager Office Location: Flexible (travel to other offices required) Working Hours: 37 hours per week between 07:00 – 19:00 (including weekends as required) Reporting To: Head of Service Excellence About us: We are Ampa. The UK’s leading group of legal and professional services companies with a shared...
-
Head of Service
3 weeks ago
United Kingdom 4Recruitment Services Full time €500Head of Service (Leaving care, USAC) – Birmingham Children Trust Location - Birmingham Children's Trust, B6 4DU 37 hours – On going contract - £500per day The Head of Service (Leaving Care, USAC) at Birmingham Children’s Trust will lead and oversee the delivery of high-quality services to care leavers, ensuring that all aspects of the service...
-
Head of Service
4 weeks ago
United Kingdom 4Recruitment Services Full time €500Head of Service (Leaving care, USAC) – Birmingham Children Trust Location - Birmingham Children's Trust, B6 4DU 37 hours – On going contract - £500per day The Head of Service (Leaving Care, USAC) at Birmingham Children’s Trust will lead and oversee the delivery of high-quality services to care leavers, ensuring that all aspects of the service...
-
Regulatory Operations Senior Manager
3 weeks ago
United Kingdom Hyper Recruitment Solutions Full timeJoin a pioneering team at the forefront of healthcare innovation as a Global Regulatory & Operations Senior Director. Based in the vibrant Cambridgeshire area, this role is a cornerstone within a leading pharmaceutical company, playing a pivotal role in delivering groundbreaking treatments to patients worldwide. As the Global Regulatory & Operations Senior...
-
Regulatory Operations Senior Manager
4 weeks ago
United Kingdom Hyper Recruitment Solutions Full timeJoin a pioneering team at the forefront of healthcare innovation as a Global Regulatory & Operations Senior Director. Based in the vibrant Cambridgeshire area, this role is a cornerstone within a leading pharmaceutical company, playing a pivotal role in delivering groundbreaking treatments to patients worldwide. As the Global Regulatory & Operations Senior...
-
Technical Business Operations Manager
6 days ago
United Kingdom ISS Facility Services UK Full timeHappy to consider candidates relocating to the Cotswolds or surrounding area* Mon to Fri Single major Data Centre in Gloucester Salary plus car or allowance Here at ISS as one of the UK's leading Facilities Management (FM) providers, we are looking to expand their site engineering team dedicated against our client's key, critical Data Centre facility...
-
Technical Business Operations Manager
5 days ago
United Kingdom ISS Facility Services UK Full timeHappy to consider candidates relocating to the Cotswolds or surrounding area* Mon to Fri Single major Data Centre in Gloucester Salary plus car or allowance Here at ISS as one of the UK's leading Facilities Management (FM) providers, we are looking to expand their site engineering team dedicated against our client's key, critical Data Centre facility...
-
Critical Technical Operations Manager
5 days ago
united kingdom ISS Facility Services UK Full time*Happy to consider candidates relocating to the Cotswolds or surrounding area* Mon to Fri Single major Data Centre in Gloucester Salary plus car or allowance Here at ISS as one of the UK's leading Facilities Management (FM) providers, we are looking to expand their site engineering team dedicated against our client's key, critical...
Professional Services Operations Senior Manager
4 months ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
THE OPPORTUNITY
Title: Professional Services Operations Senior Manager
Job summary
The Professional Services and Consulting team at Iron Mountain guide our customers in the design, implementation, scaling, and securing of our cloud native digital content management, machine learning, and workflow solutions.
Iron Mountain’s Professional Services organization is looking for a Professional Services Operations Manager who will support the day-to-day business operations of our Professional Services business. You will work with Professional Services, Finance, Legal, Sales, and other departments throughout Iron Mountain to manage the operational processes for forecasting, delivery, billing and revenue recognition of Professional Services.
You will primarily support our Professional Services teams in the Middle East, Europe, Australia, and Asia; however, you will be part of a team responsible for global Professional Services operations, so you will also have global responsibilities and assist our teams in North America and Latin America at times. A successful candidate will be experienced in engaging in a matrixed environment and aligning stakeholders to execute towards common global KPIs.
Your role in our mission:
Act as a steward of our Professional Services Automation (PSA) tool and related processes including setting up and validating projects and oversight of project data accuracy for capacity management, revenue forecasting and billing purposes.
Manage the assignment and allocation process for regional professional services teams and participate in capacity planning and management.
Oversee the Professional Services revenue forecasting for regional professional services teams to provide timely and accurate revenue forecasts to Finance and other stakeholders.
Administer the provision of Professional Services project data to Finance for billing and revenue recognition including ensuring validation of budget versus actuals data in our PSA tool and Looker Studio, our reporting solution, as well as configuring reports and exporting data with these tools.
Work with the Director of Professional Services Operations, regional professional services leaders and finance to design, implement and manage high quality and accurate revenue forecasting, utilization, capacity management and billing processes.
Analyze customer and employee engagement/satisfaction data, make data-driven recommendations, and drive initiatives to improve the customer experience and employee engagement.
Spearhead the development and rollout of new Professional Services programs/processes (e.g., employee onboarding, employee development, subcontractor onboarding and management) and manage their ongoing success and enhancement.
Proactively challenge existing processes and drive cross-functional alignment with key stakeholders across the company (e.g., Commercial, Finance, Legal, Product and Engineering, and Operations) to define and implement business process improvements such as product and bill code structure, reporting strategy, and global billing processes.
Create reports, KPIs, and dashboards to support business goals and strategic planning in Looker Studio, our BI reporting solution, as well as Google Sheets and other data analysis and reporting tools.
Support the PS business operating rhythm by leading operating meetings, such as regional allocation meetings, and driving adherence to actions and deliverables required to drive operational efficiency.
Support and promote Iron Mountain core values.
Valued skills and experience:
Bachelor’s degree, or equivalent experience. Non-traditional and neurodiverse learners and thinkers are welcome.
Substantial experience in Professional Services Operations for enterprise software projects or similar complex professional services projects.
Strong track record of working in a complex matrixed global environments to drive Professional Services operational efficiency
Demonstrated success in developing, optimizing and managing internal processes and programs including experience leading distributed, cross-functional project teams.
Experience with the management and administration of Professional Services Automation (PSA) tools such as: NetSuite OpenAir, FinancialForce, and SmartSheet Resource Manager.
Analytical with strong data analysis skills, hands-on experience with reporting and BI tools such as Tableau, Looker Studio, Excel, etc., and the ability to use data to drive decision-making.
Excellent communication and interpersonal skills, with the ability to build strong relationships and drive alignment with key stakeholders across the company.
Experience in building and maintaining effective working relationships and working effectively in a global team environment with shared responsibilities.
Innovative thinker and creative problem-solver.
Strong understanding of SaaS business models.
Very organized and detail-oriented with a track record of strong time management and prioritization skills.
Discover what awaits you
Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here
At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here
Employee Resource GroupsDo you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.
#J-18808-Ljbffr