Business Analyst/UAT

Business Analyst - Revenue (Fixed term / Secondment until May 2026)
We're looking for a talented and motivated Business Analyst to join our Customer Revenue Billing Team —a team at the heart of transforming how we deliver innovative, user-focused billing solutions. Your knowledge of finance, data, and process improvement will directly impact how our systems serve the business and our people. It’s a chance to work on meaningful improvements, collaborate with skilled professionals from across Scottish Water, and develop your own expertise in a progressive, supportive environment. You’ll play a key role in supporting User Acceptance Testing for our cloud updates. Working closely with stakeholders and IT, you’ll help define test criteria, create test cases, and coordinate sessions—documenting any issues and helping to ensure a smooth deployment. In financial operations, you’ll bring your skills in ledger reconciliations and billing to ensure accuracy and integrity in CCS processes, investigating discrepancies and proposing corrective actions where needed.
A big part of your day will involve identifying opportunities to improve and automate business processes. Acting as a crucial link between our business teams, IT, and project leads, you’ll ensure everyone’s requirements are clearly documented and understood. Your ability to explain complex concepts to different audiences will be invaluable, as will your support with training and user guidance.
Quality assurance is also key. You’ll monitor the progress of UAT, track results and risks, and follow up on the impact of improvements post-implementation to ensure we continue delivering value.
To thrive in this role, you’ll bring solid financial acumen, particularly around accounting practices, reconciliations, and controls. You’ll need to be confident working with data—able to hit the ground running even when unfamiliar with specific datasets. You’ll have advanced Excel skills, and ideally some experience with Power BI and Power Automate.
You’ll be highly organised, capable of managing multiple priorities and delivering high-quality outcomes. That’s why we make sure you have everything you need to find a good work-life balance. 
You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). You can also take paid time off to volunteer in your community. 
 
When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. We embrace flexible working.  
For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.  
You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping. 
 
If you’re new to Scottish Water, you’ll join us on a starting salary of £33,560. Performance-driven pay progression would then allow you to move through the range to a maximum of £44,140.
This role is a Fixed term / Secondment opportunity until May 2026.
We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.
If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on the 17th December.
Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.
candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. Your data will be automatically deleted.
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