Change, Incident and Problem manager
1 week ago
Change, Incident and Problem manager page is loaded Change, Incident and Problem manager Apply locations London, United Kingdom time type Full time posted on Posted 24 Days Ago job requisition id R-013839 Main Purpose: To ensure the smooth running of Trafigura Group Infrastructure solutions through effective Change, Problem and Major Incident management. Knowledge Skills and Abilities, Key Responsibilities:
Knowledge, Skills and Abilities
Essential
- A strong understanding of Incident, Problem and Change management within an ITIL environment
- 5+ years performing at least one of Problem, Change or Incident Management at a senior level
- Experience working with outsourced teams
- Experience of both reactive and proactive techniques for problem and incident management
- A broad knowledge of IT infrastructure systems architecture and concepts
- Experience of working in an Enterprise level organization
- Ability to manage colleagues and customers that have different levels of technical and business knowledge
Desirable
- Familiarity with Commodities trading and lifecycle
- Experience working in a high pressure environment
- Experience of working with colleagues, customers and vendors in multiple locations globally
- Experience of process review and re-engineering
Key Responsibilities
- Manage an outsourced Service Management team responsible for Problem, Change and Major Incident management.
- Problem Management
- Take a proactive approach to identifying and managing ongoing problems
- Ensure that all problems are seen through to completion
- Change management
- Run the weekly Infrastructure change management meeting
- Review all changes to ensure there are no conflicts and all necessary actions have been taken to minimize the risk of any changes
- Ensure reviews are performed on failed or expedited changes.
- Major Incident management
- Co-ordinage bridge calls for P1/2 level incidents
- Ensure that Service is restored in the shortest possible level
- Ensure that all stake holders are kept informed of progress at appropriate intervals
- Ensure that a full RCA is performed for business impacting incidents
- Ensure that all remediation tasks are completed and lessons learned followed through
Competencies
- Strong Written and Verbal communication
- Ability to work well under pressure
- A logical approach to problem solving
- Willingess to recommend and try new working practices
- Ability to cope with changing priorities
- Ability to prioritise and manage several issues simultaneously
Key Relationships
- Infrastructure management team
- Infrastructure Engineers and operations
- IT Operations teams
- Application support and Development
At the heart of global supply, Trafigura connects vital resources to power and build the world. Through our Metals and Minerals, Oil & Petroleum Products and Gas, Power and Renewables, commercial divisions, we use infrastructure, logistics and financing to connect producers and consumers, using our deep understanding of the markets we serve to make supply more efficient, secure and sustainable.
We are accelerating our investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future. We are committed to responsible business practices and we work with our stakeholders to improve environmental and social standards, bringing greater trust and transparency to global supply chains.
A career at Trafigura offers a gateway to working on some of the most exciting challenges of a rapidly changing world – from helping to optimise supply chains to developing infrastructure and new markets. In a culture that is founded on openness and energy, our people work as part of a multinational, globally connected team and thrive in a fast-paced environment where they can nurture and commercialise bold ideas. Everyone has a voice and is empowered to collaborate across geographies and disciplines to help shape our business and the wider world. We know the importance and value of diversity in our business and we invest in attracting, developing and retaining talent from all backgrounds.
Founded in 1993, Trafigura is one of the largest independent employee-owned commodities groups in the world with over 12,000 people working across more than 60 offices. The Trafigura Group owns global multi-metals producer Nyrstar; fuel storage and distribution company Puma Energy; and joint ventures Impala Terminals, a port and logistics provider, and Nalo Renewables, investing in wind, solar and battery storage projects.
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