Information Technology Support Engineer

4 weeks ago

United Kingdom G.Digital Full time

2nd Line IT Support Engineer | West Yorkshire: On-site | Open to both full and part-time Looking to for a genuinely varied IT Support role in a growing organisation that's doing things differently? Look no further I'm supporting a start-up that's making waves - They have several contracts in the pipeline and a strong commitment to quality and compliance making this is a great time to join the business. The team is small but highly capable, with a collaborative culture and a genuine focus on mentoring, continuous improvement and doing the right thing for their customers. ⭐ The Role ⭐ We’re looking for someone ready to take the next step in their IT career - Either a strong 1st Line Engineer ready to take the next step in their career or an experienced 2nd Line Engineer who has a passion for mentoring others. You'll be working in a super varied role, dealing with tickets, documentation, process improvements and project work. Another key area will be mentoring a junior so if this is an area of the role you enjoy then this could be perfect Key Responsibilities ☑️ Provide 2nd line technical support to a wide variety of customers ☑️ Mentor and support, guiding on ticket handling, troubleshooting and process understanding ☑️ Create and maintain documentation, knowledge base articles and process guides ☑️ Work with the team on remediation projects and compliance improvements for clients ☑️ Assist in onboarding new customers and getting involved in project delivery ☑️Contribute to the business’s continuous improvement as it transitions from JIRA to Halo Tech Environment 💻 Core: Microsoft 365 (must know it inside out)👩 💻 Operating Systems: Windows 11 (some macOS support, but minimal)⚒️ Tools: Halo PSA (transitioning from JIRA) Why Join?📈 Be part of a growing business that’s genuinely doing things differently 🙌 Opportunity to help shape processes and grow with the business 💡 Get involved in varied projects across sectors 💕 Supportive, tight-knit team with flexibility and trust Important bits Location: West Yorkshire (4 days on-site) Salary: £30k-£35k (dependent on experience) Open to both full and part-time applicants

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