Branded Content Lead

Found in: Jooble UK C2 - 2 weeks ago


Leicester, United Kingdom British Gas Full time
Customer Communications Lead

Location: Leicester / Windsor / Flexible UK Locations with FlexFirst hybrid working

Compensation: £5% target bonus & benefits

British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.

This is a brand new role to define our Customer Engagement (Communications) Strategy in BGB.

Responsibilities:

  • Map current touch points for customer engagement across all platforms (SAP and Ensek).
  • Create a customer engagement scorecard (KPIs) to track performance and identify opportunities for improvement.
  • Lead customer experience for transformational business and industry projects.
  • Collaborate with Customer Communication Managers to prioritize delivery and validate work requests from business stakeholders.

Qualifications:

  • Experience of setting and embedding customer communication strategies in the B2B space.
  • Experience in consumer-focused product and communications marketing.
  • Experience in delivering customer experience (CX) / change programs.

Benefits: We are keen to bring new ideas into the team.



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