Digital Business Partner

2 weeks ago

Glasgow, United Kingdom Grosvenor Casinos Limited Full time

We are looking for aCustomer Verification Business Partner to join our Customer Verification Team, working in partnership with our Grosvenor venue’s operations team in Scotland and the North.
As a Customer Verification Business Partner, you'll be reporting to the Customer Verification Manager and have a dotted line into your Regional Operations Director.
You will partner the Regional Operations Director and support the General Managers in your region by conducting regular site visits and reviews on the customer risk status. You will provide insight, training and coaching to develop the wider knowledge of our operational teams and reduce the variation in how we interact with our customers.
Rank’s purpose is to excite and to entertain its customers, which you will help ensure the team reflects this. Connecting link between the commercial challenges the front-line teams face, demonstrating the approach to risk outlines by the company and keeping the right balance to always protect our customers.
Partner the Regional Operations Manager to support them in managing risk effectively and consistently across their Region.
Analyse data to identify opportunities to make improvements to player protections processes highlighting exceptions for operational teams to action.
Work alongside the General Managers and Regional Operations Manager to identify and mitigate risk in the business.
Dip sample risk assessments completed by Customer Verification Analysts ensuring that necessary checks have been completed in relation to affordability, Safer Gambling and Money Laundering risks and that guidance supplied is in line with policy and procedural requirements.
Liaise and consult with the Customer Verification's Manager and Customer Verification Team Analysts regarding individual cases and higher risk customers.
Alignthe operational teams in decision making for 'at risk’ customers.
Ensure that policy and processes are followed by your team and that the documents are refreshed in line with new regulations.
Communicate commercial objectives and expectations to direct reports in a way that motivates them to take action and accountability.
Accountability for direct reports as required to include managing workload, prioritization of activities, performance improvement and achievement of incentivized targets and objectives.
Provide support, coaching and development for direct reports for their individual professional development.
Collaborate with digital and retail stakeholders and HVC team as required for high value or cross-channel customers.
Research and publish detailed OSINT information along with reports from 3rd party suppliers as required by the business.
In this role, you should be proficient in using multiple applications to help support our retail teams across a multi-site business. You should also demonstrate a keen eye for detail, excellent writing and communication skills and the ability to manage confidential information.
Ability to manage time effectively and be flexible in their approach.
Has strong report-writing, verbal communication, data entry and comprehensive record keeping ability
Strong proficiency in Microsoft Office Suite
Personal Qualities
From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

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