Support Analyst

1 week ago

Salford Greater Manchester, United Kingdom British Red Cross Full time

Support Analyst - CRM Location: Flexible, (Hybrid) with a requirement to attend the Salford office once per month Salary: £31,808 to £33,825 per annum Hours: 35 per week Contract: Permanent Could you play a critical role in ensuring the smooth operation, optimisation, and strategic use of the HubSpot platform across Marketing, Digital, Data, Sales, and Service teams? Could you, by staying ahead of platform developments and aligning technical solutions with team needs, help drive efficiency, insight, and impact in Red Cross Training? What will a day in the life of a Support Analyst - CRM (Client Relationship Manager) involve? Monitor system performance and alerts to detect anomalies or disruptions. Investigate and triage reported errors or unexpected behaviour within HubSpot. Design and implement automated workflows tailored to team-specific needs. Collaborate with stakeholders to gather requirements and map processes. Test and validate workflows to ensure accuracy and reliability. Oversee data entry standards and enforce data hygiene protocols. Perform regular audits to identify and correct inconsistencies or duplicates. Monitor HubSpot product updates and assess relevance to internal operations. Implement new features and tools to improve user experience and system efficiency. To be a successful Support Analyst - CRM, what will you need? Skilled in HubSpot CRM & optimising workflows expertise System troubleshooting to diagnose & error resolution Strong understanding of HubSpot data structure & property management Customer data hygiene & governance. Proven experience of implementing HubSpot product updates & functionalities Experience of cross-team collaboration & process mapping to support technical solutions Managing HubSpot integrations (APIs) connecting to other platforms Supporting GDPR & Data Privacy Compliance Understanding lists and data segmentation Interested? The closing date for applications is 23.59hrs on Thursday the 18th of December 2025. With interviews commencing the week beginning the 12th of January 2026. In return for your commitment and expertise, you’ll get: Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing. Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Learning & Development: A range of career & learning opportunities. Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.. Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App. Cycle2Work: Lease a bicycle through the scheme . We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network. Together, we are the world's emergency responders

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