IT Support Analyst
3 days ago
IT Support Analyst
On behalf of our market leading client, we are recruiting for a IT Support Analyst. As IT Support Analyst you will provide 2 nd and 3 rd line support in relation to IT problems, incidents, and service requests predominantly around their core platform andintegrated 3 rd party services.
The IT Support Analyst will be responsible for:
- Log, analyse, triage, and prioritise all IT Incidents, Problems and Changes received via all communication channels into the team
- As part of the team’s support operating hours to carry out without failure daily morning health checks on the estate as well as end of day and ensuring core processes and tasks have successfully run that day.
- Ensure that the team processes and procedures are kept up to date, amending and creating documentation for storage and access within our Knowledge Base systems
- Troubleshoot and manage the configuration of the existing technical capabilities to ensure that business requirements are met
The IT Support Analyst will have:
- Understanding of some of the following: Microsoft Dynamics / Siskin (CRM System) AIA (Document generation), SharePoint (Collaboration Toolkit), Atlas (CSM) Tool, Confluence
- Good understanding of the Focus Daybook processes
- Knowledge of service desk / issue logging tools
- Knowledge of latest MS Office suite
- Knowledge of MS Windows server
- Knowledge of Service Management Techniques (ITIL)
- Knowledge of FCA requirements (including TCF)
**Benefits**:
This is a fantastic opportunity for a Platform Support Analyst to join an award-winning company, where you will work in an innovative and dynamic environment and play a vital part on the company’s transformational journey. For your hard work you will berewarded with a generous benefits package:
- Competitive Salary
- Flexible working hours with the opportunity for some home working
- An additional day off for your birthday
- Company pension scheme and group life assurance
-
Data Analyst
1 day ago
Manchester, United Kingdom Premier IT Full time**Data Analyst** **Fully Remote** **£45,000** **Overview**: A global fintech company are on the lookout for a Data Analyst to join their ever expanding team. The Data Analyst will get to work from the comfort of their own home as they collaborate with essential stakeholders in order to create thorough analyses whichwill build the foundation for growth...
-
Business Analyst
2 weeks ago
Manchester, United Kingdom Applause IT Full time**Business Analyst** **Manchester/Hybrid** **£40,000 - £50,000** Applause IT are looking for a Business Analyst to be part of a high performing and well-regarded Technology product and solutions team responsible for the delivery of digital platforms. Our client is currently heavily investing in its digital platforms sothis role would suit an individual...
-
Business Analyst
2 weeks ago
Manchester, United Kingdom Applause IT Full time**Business Analyst** **Manchester** **£40,000 - £45,000** Applause IT are looking to hire a Business Analyst, ideally from a technical or travel background, to analyse, determine, and define our client's customer's business requirements, and deliver products which are fit for purpose. As a fast-growing companyproviding SaaS tech, our client offers...
-
Business Systems Analyst
5 days ago
Manchester, United Kingdom Applause IT Full time**IT Business System Analyst** **Manchester** **£45,000 - £55,000** Applause IT are hiring for an IT Business System Analyst, to join one of the largest online value retailers in the UK, with extraordinary online presence and selling a vast array of products. The organisation is currently undertaking an exponential digitaltransformation switch with the...
-
Business Analyst
2 weeks ago
Manchester, United Kingdom IT Search & Select Full timeThis role is hybrid working with 1 day based in Manchester office. Our client are leaders in the provison of niche software to the retail banking community, supplying software to retail banks, building societies and challenger banks. Their software has wonnumerous accolades for innovation and they continue to make great strides in the provision of robust...
-
IT Support Analyst
3 days ago
Manchester, United Kingdom Pearson Whiffin IT Full time**IT Support Analyst - Office365, Windows Server, Active Directory** Are you looking for a new IT support role where you can choose the days/weeks you work, be the main person for all onsite support issues, then we have the role for you! We are looking for someone with experience of supporting Office365, Active Directoryand Windows Server as well as build...
-
IT Support Analyst
3 days ago
Manchester, United Kingdom BCT Resourcing Full time**IT Support Analyst** **Manchester** **£30,000 per annum** We are looking for an enthusiastic and passionate IT Support Analyst to join a reputable & tech leading business based from Manchester. This company is currently going through a large period of growth, opening multiple offices across the globe. To support this they are also going through a large...
-
IT Support Analyst
1 week ago
Manchester, United Kingdom NTRINSIC CONSULTING EUROPE LIMITED Full timeIT Support Analyst - Up to £34K Pension, Bonus, Life/Health Cover, London **Role Purpose**: You as the IT Support Analyst will play a vital role delivering 1st and 2nd line incident management support and request fulfilment to the business and it systems users. **Responsibilities**: - Build and issue IT equipment to new starters - Ensure all Video...
-
IT Support Analyst
3 days ago
Manchester, United Kingdom Oliver James Full timeWe are looking for an enthusiastic and passionate IT Support Analyst to join a reputable & tech leading business based from Manchester This company is currently going through a large period of growth, opening multiple offices across the globe. To support this they are also going through a large digital transformation towards the cloud! You would be joining...
-
IT Support Analyst
2 weeks ago
Manchester, United Kingdom Pinsent Masons LLP Full time**IT SUPPORT ANALYST - Manchester** **Role Overview** We currently have a vacancy for an IT Support Analyst in our Manchester office. You will be working with an established IT Support Analyst supporting around 240 staff in Manchester whilst also working closely with the IT Support team in Leeds.Occasionalcover for our European offices may also be...