Head of Technology Business Operations

7 days ago

Basingstoke Hampshire, United Kingdom Grandir UK Full time

At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure. As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners to drive success.

To manage the efficient operation of IT across the organisation, ensuring that Grandir UK’s IT infrastructure is robust, efficient and secure; as our primary technology specialist, we depend on you to keep our business operating our business effectively by managing our internal team and our IT partners well.
Responsiveness, discerning individual and business needs, and effective communication with various stakeholders are as vital in this role as your ability to demonstrate deep technical expertise when liaising with technology specialists.

Collaborate with senior stakeholders, ensuring there is a clear IT strategy which links into budget planning; ensuring the our IT infrastructure and services is fit for future growth.
• Set technology standards and principles and assure the quality of IT project delivery, using technical knowledge, to ensure that vendor proposals and responses are appropriate.
• Manage IT support contracts and service, to ensure quality, best value for money, and that any IT failures cause minimum impact.
• Define, implement and monitor effective IT service level agreements with all IT suppliers.
• Recruit, develop and manage our internal team of Service Desk and End User Computing specialists to provide a suitable level of IT services which meet our business needs.
• Provide monthly IT performance reporting to executive team.
• Act as the first point of escalation for IT issues with internal teams and IT providers, providing communication to all stakeholders and managing the relevant provider(s) to ensure a timely resolution.
• Act as IT business partner, interfacing with business leaders and IT service providers to ensure that business needs are articulated clearly and agreed changes to systems carried out as intended.
• Work with the Grandir UK business and supply-chain to develop and maintain a pipeline of projects that aligns IT to continuously support business needs.
• Ensure that IT projects and changes are successfully transitioned into “BAU” service delivery.
• Ensure that the business effectively manages technology risk including cyber security risk, both through user education and using effective technical solutions, including regular monitoring.
• Obtain and maintain Cyber Essentials Plus certification, with annual testing.
• To stay up to date with the latest IT trends, best practices, and emerging technologies relevant to the Childcare Sector and to undertake appropriate continuous professional development.

You will have come from a hands-on technical background, with broad working knowledge across all technology domains and possess expert-level knowledge of at least one of end-user compute, server, storage, LAN/ WAN/ WiFi or cyber security technologies. You will also have expertise in industry recognised best practices for IT service delivery, resulting in an ability to drive all-round improvement and an increase in user satisfaction through continuous service improvement. You will have a good understanding of cyber security, its risks to the business and how to mitigate those risks effectively.

You are our digital specialist. We depend on you to keep our business operating effectively by managing our internal IT resources, our IT suppliers and technology landscape well.
• You have excellent practical knowledge of IT Project and Service Management disciplines and recognised industry best practices such as PRINCE2 and ITIL.
• You utilise your technical knowledge and expertise to work effectively with our IT partners, however you are also able to keep it simple when communicating with non-technical stakeholders.
• You can ask the right questions and challenge positively to negotiate conflicting demands and requirements, and to help lead the resolution of complex technical issues.
• You will be confident in leading internal IT teams, IT partners and our wider business in implementing new technologies.
• You will have significant supplier contract and performance management experience.
• You will be proficient in IT infrastructure planning, implementation, and optimization.
• You will come from a hands-on technology background, with broad working knowledge across all technology domains and possess expert-level knowledge of at least one of end-user compute, server, storage, LAN/ WAN/ WiFi, cloud-based business applications or cyber security technologies.
• You will have at least 2-year’s referenceable experience as either an IT Operations Manager or IT Service Manager, or similar.

Fluent in written and spoken English at GCSE grade C or equivalent.

ITIL Foundation)
• Project Management certification (e.g. Experience in IT Service Desk role, or IT Service Desk Management
• Implementation experience of ITSM Tools

Holiday 28 days plus bank holidays (3 days must be reserved for Christmas shut down)
~ ‘Wellbeing Day’ – an extra day off just for you
~ Private Medical Insurance : Bupa or equivalent
~Pension: 8% ER contribution
~ Healthcare cash plan - Claim cash back on medical procedures such as dental care and physiotherapy
~ Life Insurance
~ EAP
~ Recommend friends and family to work for us and be rewarded with a cash bonus
~ Generous discount on childcare
~ Access to an employee benefits portal, which includes discounts at 100’s of online high street stores, turning points into cash
~ 'Working for a business that has received 'Great Place To Work' certification, putting people at the core of what we do.

This accreditation aligns with our overarching mission to deliver high-quality childcare and education, fostering the growth of children into happy, smart, and healthy individuals. Placing children and families at the core of our efforts, we acknowledge that our dedicated teams play a pivotal role in delivering exceptional education and care.
Grandir UK is committed to safeguarding and promoting the welfare of children and young people and an enhanced DBS check will be required for this role.
We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.
#IT #early years foundation stage #Nursery #Head of department #Information technology #early years

  • Head of Technology Business Operations

    6 days ago

    Basingstoke, United Kingdom Grandir UK Full time

    At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure. As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners to...

  • Head of Information Technology Operations

    7 days ago

    Basingstoke, Hampshire, United Kingdom Grandir UK Full time

    At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure. As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners...

  • Head of Information Technology Operations

    6 days ago

    Basingstoke, United Kingdom Grandir UK Full time

    At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure. As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners to...

  • Head of Information Technology Operations

    6 days ago

    Basingstoke, United Kingdom Grandir UK Full time

    At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure. As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners...

  • Head of Information Technology Operations

    7 days ago

    Basingstoke, United Kingdom Grandir UK Full time

    At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure. As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners to drive...

  • Head of Information Technology Operations

    1 week ago

    Basingstoke, United Kingdom Grandir UK Full time

    At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure. As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners to drive...

  • Head of Information Technology Operations

    1 week ago

    Basingstoke, United Kingdom Grandir UK Full time

    At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure. As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners to drive...

  • Head of IT Operations

    1 week ago

    Basingstoke, United Kingdom Grandir UK Full time

    At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure.   As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners...

  • Head of IT Operations

    5 months ago

    Basingstoke, United Kingdom Unum UK Full time

    15 Head of IT Operations Hybrid - Basingstoke 2 days a week in the office, or Dorking **What will you bring?** We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. Reporting to our Chief Information & Digital Officer, our Head of IT Operations is responsible for leading the...

  • Head of Technology Research

    5 months ago

    Hampshire, United Kingdom De La Rue Full time

    **_Are you experienced in conducting Technical Research or Product Development activities which have helped bring products to market? Do you hold a graduate qualification (or above) in physics, chemistry, material science or related engineering discipline with the ability to use this knowledge to support the development of product ranges? Can you demonstrate...

  • Head of IT Operations

    1 week ago

    Basingstoke, United Kingdom Grandir UK Full time

    At Grandir UK, we are seeking a Head of IT to lead and manage our technology systems across our organisation ensuring a secure, robust and efficient infrastructure. As our lead technology specialist, you will play a crucial role in ensuring the smooth and efficient operation of our business, overseeing both our internal team and external IT partners to drive...

  • Head of Design and Technology

    4 weeks ago

    Hampshire, United Kingdom Teaching Personnel Full time

    Job Title: Head of Design and TechnologyWe are seeking an experienced and ambitious Head of Design and Technology to lead our Design and Technology department. The successful candidate will be responsible for shaping an innovative and practical curriculum, inspiring students to engage in hands-on learning that fosters creativity and problem-solving.The ideal...

  • Head of Design and Technology

    3 weeks ago

    Hampshire, United Kingdom Teaching Personnel Full time

    Job Title: Head of Design and TechnologyTeaching Personnel is seeking an experienced and ambitious Head of Design and Technology to lead the Design and Technology department at a well-regarded college located near Havant.About the Role:We are looking for a highly skilled and dedicated individual to take responsibility for shaping an innovative and practical...

  • Head of Design and Technology

    3 weeks ago

    Hampshire, United Kingdom Teaching Personnel Full time

    Job Title: Head of Design and TechnologyAbout the Role:We are seeking an ambitious and dedicated Head of Design and Technology to lead the Design and Technology department at a well-regarded college. The successful candidate will take responsibility for shaping an innovative and practical curriculum, inspiring students to engage in hands-on learning that...

  • Head of Design

    4 weeks ago

    Hampshire, United Kingdom Teaching Personnel Full time

    Head of Design & Technology required for a high school near HavantAbout the Role:We are seeking an ambitious and dedicated Head of Design and Technology to lead the Design and Technology department at a well-regarded college located near Havant. The successful candidate will take responsibility for shaping an innovative and practical curriculum, inspiring...

  • Head of Technology Research

    5 months ago

    Basingstoke, United Kingdom De La Rue Full time

    Vacancy Salary **£Competitive** - Vacancy Location **Basingstoke** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in 3 months_ - at 22:06 BST_ - . _ **The Vacancy** **_Are you experienced in conducting Technical Research or Product Development activities which have helped bring products to market? Do you hold a graduate...

  • Head of Planning

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Blatchford Full time

    Blatchford is a multi-award winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through science,...

  • Head of Operations

    5 months ago

    Basingstoke, United Kingdom COMTECH TELECOMMUNICATIONS Full time

    **Head of Operations** **REPORTS TO** Managing Director **DEPARTMENT** Operations **LOCATION** Basingstoke **EFFECTIVE FROM** **THE ROLE** _(how the position fits in the organisation)_ We are looking to hire a spirited Head of Operations to take our organisation's operations to the next level. The role will encourage an engaged senior management...

  • Business Development Director

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Basingstoke College of Technology Full time

    Business Development Manager (1 year contract)ASPIRAL LEARNINGBusiness Development Manager (Apprenticeships & Skills)FTE 1 (37 hours per week, 52 weeks per year)£35,000 per annumWe are seeking a highly motivated and experienced Business Development Manager to join our team at Basingstoke College of Technology. This is a 1-year contract position that will...

  • Head of IT Operational Resilience

    5 months ago

    Basingstoke, United Kingdom The AA Full time

    **Company description**: **Location**: Basingstoke (hybrid - 2 office days per week) **Employment Type**: Permanent, full time **Additional Benefits**: Annual Bonus, Car Allowance & Private Medical Insurance Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s...