Telephone Support Officer

Found in: Jooble UK C2 - 2 weeks ago

Northallerton North Yorkshire, United Kingdom North Yorkshire Fire & Rescue Full time

Agile
Home working or office based across NYP & NYFRS estates. There is a requirement to attend Head Office in Northallerton, North Yorkshire as and when required.
Part-time 15 hours per week across two days
(Contract:
Temporary for 12 months to cover maternity leave.
Do you have excellent customer service, problem solving and interpersonal skills? We are looking for a Client Support Officer to join our Estates and Sustainability Team where you will be responsible for ensuring that our support and services are timely, fit for purpose and measurable, and retain a focus on positive outcomes for our clients in delivering services to the public.
The Estates and Sustainability Team supports North Yorkshire Police and North Yorkshire Fire and Rescue Service by providing and maintaining the buildings we operate from. The team offers expert advice, technical support, and administration services on the full range of estates management matters whilst ensuring regulatory and legal compliance for the delivery of our services.
Supporting the Estates and Sustainability Team by providing a first point of contact from internal and external clients.
Handling customer and colleague enquiries ensuring that the service is delivered in line with specific targeted customer service levels, and health and safety standards and legislation.
Ensuring that quality and value for money are considered in supporting the management of the estate.
Investigating, collating, presenting, reporting on, and maintaining service desk information.
Using and developing administrative and financial processes and procedures.
Be confident and talented in using various IT systems including Microsoft Office.
Have fantastic customer service skills.
Be able to multi-task and deliver an exceptional administrative service.
Enjoy working within a team and in providing the very best service to clients.
Working for the emergency services is rewarding and brings opportunities to make a real difference not only internally but to the communities we serve.
Youll receive a competitive salary and be entitled to a Local Government pension scheme, 24 days leave entitlement, increasing to 30 days with length of service (plus bank holidays), FlexiTime Scheme, and other employee benefits. Unison is the recognisedtradeunion and there are also several employee support networks and you will have access to Health and Wellbeing Services. You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team.

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