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Head of Networks

4 months ago

United Kingdom Iaggbs Full time

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Job Description

The Head of Networks will lead the strategy, delivery and continuous improvement of the IAG Network platform and in support of the strategic and operational business requirements of the organisation and its customers. This is a critical, senior and visible role taking accountability for a series of complex services and programmes of work delivered within IAG and in a diverse supplier ecosystem.

In this role you will:

  • Lead the evolution of network design implementing Group policies and standards
  • Act as the principal decision maker around network upgrades, capability enhancements, supplier selection and incident resolution
  • Lead teams across IAG Tech and multiple suppliers to deliver resilient, robust services leveraging our infrastructure and network
  • Recruit and retain technical talent into the team
  • Lead the development of network strategic roadmaps, leading the team to ensure service stability and enables the future roadmap
  • Accountability for ensuring tooling is in place to provide real time observability across the network estate enabling accurate health assessment and early detection and resolution of issues
  • Provide leadership and guidance in support of the delivery of a number of broad and complex projects
  • Build a strong relationship with the cyber security team to ensure smooth service operation
  • Primary point of contact for audit and accountable for network audit remediation activity
  • Ensure documentation of network, systems & service are accurately maintained
  • Accountable for the safe, secure, resilient running of the networks service, ensuring that all established protocols are adhered to
  • Supplier engagement to ensure best performance at best value for our services ensuring all contractual obligations are delivered
Qualifications

To be successful in the role you should be able to demonstrate :

  • High degree of organisation, individual initiative and personal accountability.
  • Strong business communication skills
  • Good balance between technical knowledge and business acumen
  • Stakeholder analysis and management skills
  • Deep understanding of service value for customers and driving continuous service improvements
  • Initiates and manages change to help shape the future direction for Network services
  • Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
  • Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation
  • Demonstrates and applies a deep understanding of third-party supplier management principles
  • Excellent communication skills with a capacity to present, discuss and disseminate important messages to an executive audience
  • Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
  • Experience of leading a global 24x7 service offering
  • Strong experience of delivering critical IT services in an operational environment
  • Solid experience of Network transformation, specifically moving from a legacy technical environment to forward thinking, scalable, resilient platforms and services
  • Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers
  • Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation
  • Proven experience of dealing with diverse supplier framework
  • Good application of supplier management skills, building effective relationships through a business partnering approach, ensuring service levels are maintained for business customers
Additional Information

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion

IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.

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