Customer Training Support Advisor

3 weeks ago

Dartmouth Devon, United Kingdom Yorkshire Building Society Full time

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
As a Customer Service Advisor you’ll:
Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. It benefits from transport links via the lower and higher ferries, local bus connection, meaning this is a fantastic opportunity for commuters and locals alike.
We are passionate about supporting your onboarding journey to service customers' needs and requirements through multiple channels, including face to face, online and over the telephone. There is a large variation of tasks from counter transactions, savings meetings, digital support as well as incoming and outbound customer calls ensuring we deliver a truly exceptional customer service."
New colleagues are fully supported to learn all aspects of the role and due to the busy nature of the branch no two days are the same. The branch is focussed on supporting individuals with their personal development and career progression for those who aspire to grow their careers.”
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
Demonstrating a growth-mindset and making the most of the training and development we offer.
Having the ambition to become a leading expert on our products and services.
We care about people and that includes you. Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

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