Customer Service Advisor

6 months ago

Dartmouth, United Kingdom Yorkshire Building Society Full time

If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

**About the Role**

As a Customer Service Advisor youll:

- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether thats saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do whats right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Dartmouth Branch.

"We are a small and friendly team looking for someone to help us deliver and drive our fantastic customer experience in the branch. If you are passionate about getting to know our customers and making sure all their needs are looked after and can demonstrate you care for people then you might be a perfect fit.

We are looking for a team member who can service our customers through all business channels with a focus on helping them at the first point of contact, so they feel we are easy and simple to do business with. Your day will be varied and will include helping customers with all of their savings and mortgage needs, and other requirements, including counter transactions, savings meetings and appropriate referrals. You will be expected to cover the other branches in the area when required.

If you are keen to get on, the great thing about YBS is we strongly support individual personal growth and development of your knowledge and skills. We want you to be your very best version of yourself, and we support colleague succession and progression for those who aspire to. Opportunities are there for colleagues who want to drive their development.

At the Dartmouth branch we are also passionate to be part of the community. There are some fun activities you can get involved with and we will even give you an annual volunteering allowance.

The Dartmouth Branch is a busy community Branch, and the only financial institution in town. We are located along the embankment and there is public transport close to the branch.

**About You**

Being part of the team isnt about being a whizz in financial services, or about having lots of customer service experience. Instead, its about:

- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why its important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.

**About Us**

At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.

**Flexibility.** We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

**Development.** We want you to feel challenged here. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey. From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

**Inclusivity.** Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.

**About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:

- **
Holiday.** Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus.** At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- ** Pension.** We know how important it is to save towards the future, that

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