IT Tech

4 weeks ago

Edinburgh, United Kingdom Microsys Solutions Ltd Full time

1st Line Customer Support Engineer Due to increased customer demand for our services, we are currently looking for a customer support engineer to join our team. If you are seeking a position that offers a competitive salary with benefits, variety, and opportunities to learn new skills, you enjoy problem-solving and helping people, we would like to hear from you.

We are a team of nine dedicated individuals who have been providing IT services and support to our customers since 1998. Our primary focus is to offer a personal, helpful and professional service to all our valued customers. We take pride in the fact that our growth has primarily come from the referrals of satisfied customers, which is a testament to the quality of our service.

We cater to a diverse range of customers across different industries, both commercial and not-for-profit. Fault finding remotely, in the office, and in the future, on-site
- Initially, you will be based in our Edinburgh office to gain experience. You have around two years of experience in providing first-line IT support for Microsoft products ideally Microsoft 365
-You enjoy speaking to customers and helping people
-You have a driver’s license, or you are in the process of obtaining one

30 days holiday a year, increasing with length of service to 35 days
-Life assurance cover providing a 4-time salary
-Company pension with employer contributions

Learning and Development Opportunities
Our Team includes some very experienced people, and our team members are happy to share their knowledge to help each other develop technically.
You will have access to extensive learning opportunities through online training, and we will pay for you to take any courses that you need.
You will be working on a broad range of technology, which is one of the benefits of working for an IT MSP of our size compared to a larger organisation.

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